Customer Operations Manager

Customer Operations Manager 

Lagos, Nigeria

Req ID: 764843

We are now looking for a Customer Operations Manager (COM), to ensure that all contractual deliveries related to the Networks business portfolio are fulfilled towards one or more customer accounts.

In this role, you will be responsible for overseeing end-to-end operational performance towards the account according to agreed targets. The COM shall ensure that the portfolio is maintained and that projects within that portfolio are progressing according to schedule. The COM can take on the role of CFR in the pre-sales phase. With the insight of the ongoing portfolio, the role is critical for ensuring communication to the KAM & Service Delivery Organization for specific progress and support for providing input into opportunities towards the customer. Relevant information should also be communicated to the Supply team.

What You Will Do

• Handle the delivery portfolio as well as communicate and follow up on dependencies between projects
• Monitor, direct, and support the delivery portfolio as well as ensure that delays in projects that may impact others in the portfolio are communicated
• Handle customer and Internal Engagement
• Develop and maintain customer relations to improve customer confidence and further develop the business
• Share knowledge and success factors with other areas and functions
• Handle portfolio finances and initiate actions when not meeting financial performance expectations

You will bring!

• Min 8 years or more solid experience in Customer Project Management or relevant line management role.
• Domain experience: Networks area of expertise – e.g.: Radio, OSS, IP, CORE, etc.
• Background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
• The COM is also expected to have several years of experience in a leadership role, preferably in Service Delivery and/or Operations.
• Financial acumen
• Business understanding
• Financial analysis skills
• Customer and Market insight
• Negotiation
• Project management
• Knowledge sharing & collaboration

You should also have

• Entrepreneurial & commercial thinking
• Persuading & influencing
• Analyzing
• Leading & supervising
• Relating & Networking

Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click here to find all you need to know about what our typical hiring process looks like.

Interested persons should click here to apply.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.