Arik Air is a
Nigerian airline launched in 2006 and is operating as domestic, regional and
international flight network. Arik Air
is West Africa largest airline. Arik Air boasts of modern fleet of 28 aircrafts.
As part of Arik Air overall growing strategy, Arik Air is seeking experienced
individuals to join and expand their team of passionate and dedicated
professionals based in Lagos, Nigeria. In exchange of this service Arik Air is
offering excellent benefits and career development opportunities. Arik Air is currently
recruiting;
JOB POSITION
Call
Centre Agents
WORKING DEALINGS
·
Colleagues in different teams.
·
Statutory Bodies like FAAN, NCAA as the case may
be.
·
Internal Customers,
·
Supervisors
·
Call Center Manager
·
External Customers
·
Passengers
PRIMARY OBJECTIVE OF THIS JOB POSITION
Represent Arik Air by conducting inbound and outbound
communication with prospective Customers.
PRINCIPAL ACCOUNTABILITY AND RESPONSIBILITIES
Ensure all inbound calls are answered in a courteous and
timely manner.
Determines eligibility of clients by comparing clients’
information to the relevant requirements.
Establishes policies by; entering client information,
confirming pricing.
Informs clients by; explaining procedures, answering
questions, providing information.
Research required information using available resources.
Manage and resolve customer complaints.
Complete call logs and produce call reports at the end of
the shift for target evaluation.
Evaluate customer challenges and provide logical lasting
solutions.
Manage customer loyalty by follow–up of Customer calls.
Manage correspondence and other management tasks.
Ensure call targets are met on a daily basis which is shift
compliance.
Using appropriate escalation metrics.
Update job knowledge by studying new product descriptions,
participating in educational opportunities and trainings.
Accomplishes sales and organizational mission by completing
related results as required by the job role.
PERSON SPECIFICATIONS (Education and Skills Required)
The Candidate must have a minimum of a Bachelor’s degree in
any discipline and post NYSC qualification.
Good and effective communication skills.
Have a good knowledge on the use of Microsoft office
applications.
The Candidate must be proactive.
Pay attention to details.
Ability to speak foreign language is an added advantage
Service oriented.
The Candidate must be analytical and logical in thinking.
Have the ability to work independently with minimal
supervision.
Have the ability to work innovatively and effectively under
pressure.
Be a team player with the ability to work coercively with
individuals from different cultural and ethnic backgrounds.
How to Apply
Interested and qualified candidates should send their cover
letter and CV to: vacancies@arikair.com OR Apply Online
