Have you ever wondered why the companies always indicate
that their prospective employees must possess good communication skills? Having
good communication skills is not just for Marketers (they need the skill for
persuading and negotiating with customers), Customer Relation Officer (they
interact with Organizations’ existing and potential customers) or Public
Relation Officer but for all persons regardless of job title or Position.
Communication is the sharing of information between two or
more persons either face-to-face or through any other medium like telephone,
electronic mails and so on. Communication could be verbal or non-verbal. In the
workplace, communication takes place between employees and employer,
communication among colleagues and communication between staff and customers. For exchange of ideas or information among
colleagues and the public, possessing a good communication skill is vital to
grow in your career. Here are key points to watch out for:
Writing: when communicating in writing, ensure that you put
across your information/idea using easy to understand language. Ensure that you
spell the words correctly and that your grammar is correct. Poor written
communication can frustrate the reader and in the end the message is not passed
across.
Listening: A good communicator is a good listener. You must be
one that pays attention to details. You must listen with an open mind and not
with preconceived idea about the speaker. Ensure that distractions are minimized.
In other words, you must give your speaker total attentiveness.
Body Language: When speaking, your body language should
align with what you are saying. Maintain eye contact with your audience. This
shows that you have confidence in what you are saying.
Be concise and clear in your use of words: avoid the use of
ambiguous words. Do not try to impress your audience by using confusing words.
Again avoid using word fillers like emh, ah, umh and so on. Using word fillers often shows that you lack
confidence.
Conclusion
Developing good communication skills requires a conscious
effort on your part. You may not get it right at the initial stage but with
constant practice you will get better. Always ask questions to aid better
understanding. Give feedback as at when due.
Post By Awele V Adibi
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Post By Awele V Adibi
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