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Client Service Officer Job at Prananet Technology Limited

Prananet Technology Limited was born from the initiative of a group of professionals, with great passion to deliver excellence through technology. The activity is focused on the topic of the strategic technological innovation with the purpose of becoming leader in the competitive and dynamic ICT area. We are a team of professionals with high end experience in Networking, software solutions and Project management.
The following vacancy is available at Prananet Technology Limited this October, 2016:
Job Position: Client Service Officer
Job Type: Full Time
Job Location: Ikeja-Lagos
Salary: 41,000-50,000

Job Description
a. Effectively manage large amounts of incoming calls

b. Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications

c. Generate sales leads

d. Identify and assess customers’ needs to achieve satisfaction

e. Build sustainable relationships of trust through open and interactive communication

f. Provide accurate, valid and complete information by using the right methods/tools

g.Meet personal/team sales targets and call handling quotas

h. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

i. Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department

j. Keep records of customer interactions, process customer accounts and file documents

k. Follow communication procedures, guidelines and policies

l. Take the extra mile to engage customers

Qualification and Experience
BSC minimum education required
2 Years minimum experience required

Skills Required for the Job
Customer service
Account management
Time management
Query resolution
Strong interpersonal skills

Method of Application
Interested and qualified persons should Click Here to Apply Online

Application Deadline
4th of November, 2016
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