VoguePay.com is a leading online payment processor company with a vision to offer buyers and sellers a secure and easy-to-use means of transacting business online. The hereby require application from suitably qualified candidate to fill the vacant position below:
Job Position: SPC Customer Support Officer
Location: Lagos
Includes and not limited to the followings:
·
Provide first level
support for Sms Portal Creator clients.
·
Must be effectively
manage different communication channels
·
Direct or route customer
calls to appropriate personnel for assistance.
·
Handle dissatisfied
customers in a polite and professional fashion.
·
Track and follow-up all
customer requests in a timely manner.
·
Recommend and implement
updates and upgrade options for S Portals
·
Deliver prompt and
professional solutions for customer inquires via phone, email, on-line chat and
one-one communication etc.
·
Research, prioritize and
resolve customer issues in timely and accurate fashion
·
Maintain documentation
of customer inquiries and responses for future reference.
Skills and
Requirements
·
Sound knowledge of HTML,
CSS , Java-script and PHP,MYSQL.
·
Ability to work on/with
Joomla CMS.
·
Good communication
skills
·
Must be learn able and
teachable.
·
Must have Customer
Relation skills and customer satisfaction orientation.
·
Must be creative and
initiative.
·
Possess minimum of B.Sc
/ HND
·
Must not be more than 28
years of age.
·
Excellent
IT/software/technical skills.
·
Must be able to work
with minimum supervision, whilst being team oriented, hardworking and
innovative.
·
Must be able to work
under pressure.
·
Must be able to work
with or without supervision.
How to Apply
Interested and qualified candidates should send their CV's and Cover Letter to:careers@voguepay.com Using the Position applied for as the subject of Application
Application Deadline
11th October, 2016
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