Promasidor was founded in 1979 by Robert Rose. Promasidor is
an African beverage and food products powerhouse that caters to 850-million
people.
Promasidor is the leading supplier of quality food products
in more than 30 African countries. Our products are affordable and nutritional.
Promasidor is currently recruiting for the following position this December, 2016:
Job Position: ICT Helpdesk Supervisor
Objectives
• Ensure the timely resolution of ICT Resources users’
problems/issues/questions in a professional manner to minimize any downtime of
business activities and/or optimize their use of ICT resources.
• Support Promasidor Nigeria’s LAN/WAN and Telephony
infrastructure applications (operating systems, e-mail systems etc) to ensure
that they provide adequate support to the users, applications and
infrastructure they support.
• Ensure that all “ICT hardware assets” within Promasidor
Nigeria Limited are available, functional, installed and used in a secure, safe
and efficient way, this includes: Computer hardware (CPU, Printers,
peripherals, accessories, etc…). UPS, etc...
• Manage Promasidor Nigeria’s software assets and ensure up
to date customisation of all desktops and laptops, clients operating systems
and applications.
Responsibilities
Depending on operational assignments which may vary with
time, the job responsibilities will be a subset of the following:
SOFTWARE
• Supervise and or carry out deployments/rollouts of
computer Operating Systems [OS] and software applications ensuring that
Promasidor Nigeria Clients’ Systems are all installed with up-to-date and
approved OS and Applications used within the company.
• Document and maintain up-to-date all OS and Applications
installation procedures.
• Identify, store in a database and maintain up-to-date a
list of all software available and being used in the company. Identify set of
software supported for user departments and also identify new and obsolete
versions.
• Sorts, in a manner that allows quick retrieval by anyone
in the department, all software assets available:
- On the file
server for the versions still in use. Co-ordinate this with the Servers
Administrator.
- On a physical
support (CD, DVD…) for the versions that are obsolete.
• Maintain on a physical support (CD, Hard disk…) a
“standard installation kit” or “disk images” for a “basic” new user with set of
the latest versions of all supported software) so that a new computer can be
rapidly installed when needed.
• Stay up-to-date about the new versions of software
released or to be released in the future for the set of supported software.
Regularly discuss with the Helpdesk Supervisor possibilities or needs to
upgrade the users’ computers with newer versions. When forecasting an upgrade
to a newer version, document the migration plan with the actions to be taken to
upgrade from the existing versions to the new ones.
HARDWARE
• Maintain ICT hardware inventory i.e. database storing
information about every ICT hardware asset being assigned to an end-user.
• Ensure the timely repair of defective systems with the
resources provided and manage the “defective systems stock” by: Rebuilding new
units with the combination of 2 or more defective units; dismantling defective
units to use each part as a spare for repairing other (similar) equipment;
trashing the systems that become really useless
• Carry out installation, relocation, configuration and
setup of ICT Resources for and/or with their users (systems, printers, etc).
• Carry out periodic preventive maintenance on ICT Resources
in PNG locations (mainly in Lagos but also up-country).
Communication (NETWORKING, TELEPHONY…)
• Ensures that all Network equipments and Infrastructure are
available, functional, neat and secure at all times.
• Documents the Promasidor Nigeria LAN/WAN (Including the
Home Internet network where applicable) and maintain the documentation
up-to-date.
• Administer, Monitor, support, test and troubleshoot
hardware and software problems pertaining to LAN/WAN at all upcountry
locations.
• Generate, analyze, and distribute network performance
statistics, network hazardous condition reports (including proposed solutions
for performance improvement).
• Support/lead all Network installation (new or extension of
the existing network) as required by the company. Supervise and liaise with
external contractors handling ICT installation or maintenance work at all PNG
locations
• Liaise with Service Providers (Internet, Telephone. Etc,…)
to ensure optimal Services.
TRAINING
• In collaboration with the Training Coordinator, assist in
training end-users on the use of ICT software and/or hardware resources.
MANAGEMENT SUPPORT
• Provide a back-up role to the Help desk Coordinator in
attending to users distress calls and logging them in accordingly, as well as
allocating same when necessary.
•Carries out any assigned food safety jobs by the head of
department
•Carries out any other responsibilities assigned by
Supervisor
Reporting To: ICT
Helpdesk Coordinator
Requirements
• Education
Bachelor’s degree in Computer Science, Information
Technology, Electrical Electronics Engineering or any other related course.
• Experience
3- 5 years work experience in a similar job.
• Knowledge
Technical
• Broad knowledge of Information Systems (Architecture,
Security…)
• Software (Office Suite, Email…)
• Hardware (components of a computer, general maintenance…)
• Networking (IP addressing, DNS…)
General
• Basic business processes
Nice to have:
• Apple Certified Support Professional (ACSP) and other
Apple Technical certifications
• Skills & Personal Attributes
• Problem solving and critical thinking
• Time management, Planning and Organising (own work)
• Communication skills
• Analytical skills
• Numerical skills
• Proactive and innovative
• Ability to multi-task
• Attention to details
• Interpersonal skills (Good facilitation, Teamwork…)
• Work Location: Head
Office
Method of
Application
Interested persons should Click Here to Apply Online
Application Deadline
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