Help Desk Support Officer Vacancy in Lagos

HReade is a human resource consulting firm which adopts a collaborative approach in ensuring our Clients build competitive advantages through their people thereby increasing value for stakeholders and customers. HReade began operations in May 2008 providing human capital solutions to large corporations as well as small and medium enterprises.

Job Title: Help Desk Support Officer

Location: Lagos

Division/Department: IT / Customer Service

Reports To: Operations Manager

Essential Job Functions

Professionally handle incoming requests from end users and ensure that issues are resolved both promptly and thoroughly.

Thoroughly and efficiently gather user information, access and fulfill user’s needs, educate the end user where applicable to prevent the need for future contacts and document interactions.

Troubleshoot end user’s issues over the phone.

Handles issues in the best interest of both end users and Nigerian Law Publications.

Continuously evaluate and identify opportunities to drive process improvements that positively impact the end user’s experience.

Interact with end users to provide and process information in response to inquiries, concerns, and requests about service delivery.

Identify and escalate priority issues per end users specifications.

Redirect problems to appropriate resource.

Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior.

Write training Manuals

Follow up with end users to ensure issue has been resolved.

Gain feedback from end users about user online experience.

Education

Bachelor’s degree in Computer Science of other relevant discipline.

Knowledge Requirement

Excellent working knowledge of up-to-date desktop applications

In-depth knowledge of ICT business environment.

Skills Requirements

Deciding and initiating action

Analyzing

Delivering results and meeting customer expectations

Highly developed sense of integrity and commitment to end user satisfaction.

Demonstrated passion for excellence with respect to treating and caring for end users.

Ability to communicate clearly and professionally, both verbally and in writing.

Strong detail orientation and communication/listening skills.

 Possess a strong work ethic and team player mentality.

Work Experience

A minimum of 1-3 years post-graduate experience in a similar position, preferably, professional experience with use of CRM to support Enterprise systems.

Method of Application

Interested persons should click here to apply