Adexen Recruitment Agency is mandated by a Recreational
Facility and Service Company to recruit a GM Operations Manager for its
operations. The position is based in Lagos, Nigeria. Our client operates within
the hospitality sector in Nigeria.
Job Position: General
Manager Operations
Job Reference:
1225
Industry:
Hospitality
Function:
Executive
JOB DESCRIPTION
Provide quality leadership and oversee the execution of
Centre’s goals, strategies, and day-to-day operational plans; ensuring the
business achieves its objectives and delivers on its promise to all
stakeholders.
As a GM level role, he will have responsibility for P&L
and the overall success of the business.
The GM Operations Manager will supervise the Sales Manager,
Financial controller, building service manager, and IT Manager.
Strategic
Participate in and contribute to the goal setting and
strategy articulation process for the business, by providing specific insights,
trends, and ideas that will drive business growth and profitability.
Cascade the goals and strategies for the business into
day-to-day operational plans and provide directions and guidelines to each
team/unit responsible for executing the plans.
Develop and implement performance management systems
designed to proactively and consistently measure and monitor business
performance indices whilst ensuring appropriate actions are taken to guarantee,
improve and sustain desired performance thresholds.
Develop, implement and ensure compliance to Company’s
Standard Operating Procedures (SOP), policies and budgets ensuring the
achievement of operational excellence.
Tactical
Drive initiatives amongst the management team and contribute
to long-term operational excellence.
Participate in the development and implementation of the
sales budget.
Improve the operational systems, processes and policies in
support of the organization’s mission - specifically; support better management
reporting, information flow and management, business process and organizational
planning.
Periodically review market analysis to determine client
needs, occupancy potential, desired rates, etc. and make appropriate
recommendations on product/service packages that can be tailored to meet those
needs.
Work with the Sales and Marketing team to develop and
implement strategies to improve market penetration and build brand awareness.
Monitor productivity and revenue goals for each sales person
by tracking and measuring results against set targets.
Implement all guest satisfaction and guest service programs,
monitor guest satisfaction report and initiate corrective actions as necessary.
Participate in the recruitment and development of employees
with the right potential, attitude, eagerness and qualification to support
Company brand Values.
Enhance Company community image and keep abreast of
competition, new development, improved sales methods and techniques.
Operational
Oversee the coordination of facility booking and ensure all
booking issues including space conflicts, possible cancellations, and
compromises between guest needs and facilities are resolved speedily and
logically.
Ensure all complaints from guests are dealt with properly
and personally, in accordance with the Company brand guidelines.
Set team objectives, delegate responsibilities and monitor
for compliance with standards of performance.
Ensure all employees receive the necessary training, both in
professional competence and in service attitude.
Ensure the cleanliness of the facility and maintenance of
all equipment in the premises at all times in accordance with Company service
policy.
Manage and increase the effectiveness and efficiency of
Support Services (HR, IT and Finance), through improvements to each function as
well as coordination and communication between support and business functions.
Work closely with the Human Resources Manager to execute:
performance appraisals, employee coaching and counselling, discipline and
grievance, employee relations, wage and salary administration, compensation and
benefits, etc.
Ensure full compliance with all regulatory requirements
relating to hygiene, fire, health and safety as indicated by the relevant
authorities as well as the Company’s Health, Safety & Environment Policy.
Ensure all relevant documentation are kept up-to-date and
secure.
Prepare periodic activity report as required
EXPECTATIONS
A first degree in any relevant discipline preferably
Business Administration.
8 to 10 Years post graduate experience
At least 3-5 years’ experience with a sports/ recreational
facility or any related business with responsibility for Profit & Loss
Knowledge of trends and developments in the Sports Gaming
& Hospitality Business
Hands General Management Knowledge
Business Development
Negotiation skills
Relationship management and communication skills
Coaching and Mentoring Skills
Very good customer service and people management skills
Good crisis/conflict management skills
Method Of Application
Interested persons should click here to apply
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