Stresert Services- Our client is an outstanding organization
in the Mortgage Banking and Financial services Sector.
Job Position: Telephone Operator
Job Location:
Lagos State.
Summary of role:
The hired personnel will be responsible for supporting the
business by operating switchboards and connecting callers to the appropriate
persons; greets visitors; responds to general enquiries. The job holder is
expected to speak in a clear and friendly, courteous tone; Use listening skills
to put callers at ease and obtain accurate and complete information.
Detailed Task:
Work at the switchboard and handle outgoing, interoffice or
incoming calls to facilitate connections.
Provides information and assistance regarding telephone
numbers and completes telephone calls for the members of staff.
Answers internal or external calls and transfers calls. As
required, takes and relays messages.
Set up conference calls for members of staff as requested.
Relay important information to members of staff and
customers.
Greets and directs visitors. Provides assistance to them as
required.
Announce when visitors arrive to the concerned staff/units.
Compile and update data related to client’s telephone
details.
Compile and update the organization’s telephone directory.
Type, photocopy and distributes documents related to the
reception, telephone services or any other routine document as required.
Keep records of calls placed and received, and of related
toll charges (if applicable).
Assist callers with their questions/enquiries.
Assist staff with internal transfer enquiries.
Promote company products and services as appropriate.
Perform receptionist functions as needed.
Handle all internal and external directory assistance queries.
Any other duty that may be assigned by the supervisor.
Requirement:
Education
Degree holder in any discipline.
Must have three (3) years switchboard operating experience.
Competencies
Active Listening– Been attentive what other people are
saying, taking time to understand the points being made, asking questions as
appropriate, and not interrupting at inappropriate times.
Oral Expression— The ability to communicate information and
ideas in speaking so others will understand.
Oral Comprehension— The ability to listen to and understand
information and ideas presented through spoken words and sentences.
Speech Clarity— The ability to speak clearly so others can
understand you.
Written Comprehension— The ability to read and understand
information and ideas presented in writing.
Customer and Personal Service— This includes customer needs
assessment, meeting quality standards for services, and evaluation of customer
satisfaction.
Salary & Application:
Net take home N80, 000/m
Experienced telephone operators should forward CVs to
recruitment@stresertservices.com using ‘connect’ as subject of mail before 10th
May, 2017.
