Our client is a top travel and tour organization mostly into
umrah/hajj operations, tours (schools/groups), general ticketing, airport
protocol, and hotel reservations. They require the service of a Business
Manager (Female) who will be responsible for the overall Operations and the
general growth of the Travel Agency.
Job Location: Lagos Island.
Reports To: MD/CEO
Responsibilities
include;
Operations:
Overall management of the Travel Agency
Supervise the daily activities of the Company
Design operational plan for the company
Drive the company’s marketing policy
Sign-on of new customers to the company
Drive growth of clientele base
Understand the company’s market share objectives for each
customer and resolve strategies to increase wallet shares of the customer’s
businesses with us
Contribute towards ensuring company’s budget for
actualisation and realisation for the year.
Management of existing clients: 100% customer retention and
improved turnaround/response time
Prompt resolution of customer issues and complaints
Develop strong and enduring personal relationship with
decision makers of existing clients and potential clients with the specific
purpose of identifying business opportunities, resolving issues and managing
crisis
Ensure actualization of business targets
Ensure high standard of customer experience always
Develop strategies to achieve visibility for the Company
Attending Agency’s meetings and appointments
Generating enough income to defray all Agencies’ expenses
Recruiting the best hands for the Agency
Prepares Weekly and Monthly Marketing Call Plan
Monthly Operations & Marketing Report
Financial Tasks
Follow up on debtors. Supervise the recovery unit and pursue
all the outstanding payments due to the Companies
Prepare Annual budgets with the MD/CEO
Implementation of the budgets
Keeping Agency’s records and accounting
Monitor and ensure prompt invoicing of executed jobs
Liaise with Bank account officers to ensure smooth
operations with the banks.
Follow up on loan repayments to avoid default
Maintenance Tasks
Facilities/ equipment management
Maintain data base
Role Requirement
Must be a graduate with background in social sciences (
BSc/HND)
Must have at least 5 – 7 years similar experience in a reputable
travel and tour organization in a related capacity.
Usage of relevant ticketing software’s e.g. Amadeus, Sabre,
itravel etc
Salary
Salary is negotiable based on experience.
How to Apply
Qualified applicants should forward CVs to ‘mgtpositions@stresert.com’using
‘Business Manager’ as subject of mail before 10th August, 2017. Experienced
candidates will be invited for interviews.
