VACANCY FOR TRAVEL AGENCY BUSINESS MANAGER

Stresert Services- Our client is a top travel and tour organization mostly into umrah/hajj operations, tours (schools/groups), general ticketing, airport protocol, and hotel reservations. They require the service of a Business Manager who will be in charge of the overall Operations and the general growth of the business.

Job Location: Lagos Island.

Reports To: MD/CEO

Responsibilities include;

Operations:

• Overall management of the Agency

• Supervise the daily activities of the Company

• Design operational plan for the company

• Drive the company’s marketing policy

• Ensure high marketing standards

• Sign-on of new customers to the company.

• Drive growth of clientele base

• Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us.

• Contribute towards ensuring company’s budget for actualisation and realisation for the year.

• Management of existing clients: 100% customer retention and improved turnaround/response time.

• Prompt resolution of customer issues and complaints.

• Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis.

• Ensure actualization of business targets.

• Ensure high standard of customer experience always

• Develop strategies to achieve visibility for the Company

• Attending Agency’s meetings and appointments

• Generating enough income to defray all Agencies’ expenses.

• Recruiting the best hands for the Agency

• Prepares Weekly and Monthly Marketing Call Plan

• Monthly Operations & Marketing Report

Financial Tasks

• Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies

• Prepare Annual budgets with the MD/CEO

• Implementation of the budgets.

• Keeping Agency’s records and accounting

• Monitor and ensure prompt invoicing of executed jobs

• Liaise with Bank account officers to ensure smooth operations with the banks.

• Follow up on loan repayments to avoid default

Maintenance Tasks

• Facilities/ equipment management.

• Maintain data base.

Role Requirement

• Must be a graduate with background in social sciences ( BSc/HND/)

• Must have at least 5 – 7 years cognate experience in a reputable travel and tour organization in the same capacity.

• Usage of relevant ticketing software’s e.g Amadeus, Sabre, itravel etc

Salary & How to Apply

• Salary is negotiable based on experience.

• Qualified candidates should forward CVs to ‘recruitment@stresertservices.com’ using ‘TABM’ as subject of mail before 20th July, 2017. Experienced candidates will be invited for interviews.