Vacancy For A Client Service Executive

Stresert Services- Our client is an industrial printing organization based on the mainland of Lagos with equipment and facilities that cannot be rivaled in sub-Saharan Africa.

Job Location: Yaba, Lagos State.

Job Summary:

The ideal candidate will act as the first point of contact on behalf of the company with clients; Serve visitors by greeting, welcoming, and directing clients appropriately; notifies company personnel of visitors’ arrival; Maintains security and telecommunications system.

Detailed Job Duties:

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and departmental directories.

Maintains security by following procedures; monitoring logbook; issuing visitor badges.

Maintains a professional work environment and administrative support.

Maintains telecommunication system by following manufacturer’s instructions for house phone and console operation.

Maintains safe and clean waiting area by complying with procedures, rules, and regulations.

Schedule and maintain appointments diary.

Coordinate incoming and outgoing mails, packages, and deliveries.

Supply information regarding the organization, products, services and policies to clients on enquiry.

Deals with compliant tactfully, calmly and politely

Reports and document issues for resolutions.

Maintains continuity among team members by documenting and communicating actions, irregularities, and continuing needs.

Contributes to team effort by accomplishing related results as needed.

Inform line manager adequate information when the need arises.

Other key functions are Supervisor support, office harmony, crisis handling, office morale, customer service.

Any other duty as assigned from time to time.

Desired Qualities:

The ideal candidate should have superior organizational skills; be self-motivated; resourceful; detail-oriented; energetic; have an excellent communication and interpersonal skills; have the ability to prioritize and handle multiple client/project queries at a time.

Qualification, Skills & Other Requirements:

HND/ Bsc.

Must possess Telephony Skills, Good Verbal Communication, Multitasking Skills, Good Administrative Skills, Microsoft Office Skills and Listening Skills. Professionalism, Customer Focus, Organising, Informing, and Pressure Handling abilities are very essential.

Candidate is also expected to be aware of the roles of other office employees for smooth referrals on enquire.

Must have a minimum of three years experience as a customer service/client officer Post NYSC

Work day; Salary & how to apply:

Work Days: Monday – Friday

Saturday: Half day (twice a month)

Salary: N50, 000 – N70, 000/m

Application Method:

FORWARD PASSPORT PHOTO AND CVs to ‘recruitment@stresertservices.com’using ‘Service Executive’ as subject of mail.

Application Deadline

18th August, 2017.