Buoyed by a
mission to redefine customer experience and be the provider of choice wherever
energy is consumed, Ikeja Electric Plc, Nigeria’s largest power distribution
network powers lives and businesses with innovation and unwavering drive for
excellence. The company began its new phase of growth and expansion on November
1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria
(PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal
Government of Nigeria. Ikeja
Electricity Distribution Company is currently recruiting for the following position:
Position: Customer Service Representative
Location: Lagos
Job Type: Full Time
Reporting To: Customer Service Specialist
Role Purpose
Responsible
for receiving e-mails, walk-in complaints from various sources such as
consumers, the CEO- IE, Consumer
Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA
forum of NERC, Employee etc.
Responsibilities
Obtains
client information by E-mail, letters, interviewing clients; verifying
information.
Respond to
billing inquiries and handle customers' high bill complaints.
Provide
information about company programs, products and services.
Report
electric emergencies and outages.
Provide data
to customers requesting new services and/or construction and channel to
appropriate office.
Seek
resolution of customer complaints.
Respond to
utility commission and agency inquiries.
Updating
customers' account.
To take
telephone calls on behalf of IE in order to fulfil customer requirements.
To know the
most up to date information on all product and services of IE and be able to
help customers in a quick and friendly fashion.
Maintains
communication equipment by reporting problems.
Maintains
and improves quality results by adhering to standards and guidelines;
recommending improved procedures.
Comply with
Quality Management System / Operational Health & System requirements
including objectives and applicable regulations relating to assigned jobs
Assist in
Carry out any other duties as requested by Unit Head and Head of Department
Minimum qualifications
This role
requires a first degree or its equivalent diploma qualification
Requires at
least 3 years relevant work experience with advanced/ extensive knowledge and
mastery of relevant theories, principles and complex techniques gained through
broad experience or special development
Technical Competencies
Knowledge of
the complaint resolve process.
Knowledge of
the business
Good
customer service management
Good
Analytical skills.
Commitment
to Task
Behavioral Competencies
Ability to
work under pressure and multi task effectively.
Good Verbal
communication & interpersonal Skills.
Attention to
Detail.
Persuasive.
Problem
Sensitivity
How to Apply
Interested
persons should click here to apply
