Incorporated in Lomé, Togo, Ecobank Transnational
Incorporated (ETI) is the parent company of the leading independent pan-African
banking group, Ecobank. It currently has a presence in 35 African countries,
namely: Angola, Benin, Burkina Faso, Burundi, Cameroon, Cape Verde, Central
African Republic, Chad, Congo (Brazzaville), Congo (Democratic Republic), Côte
d’Ivoire, Equatorial Guinea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea
Bissau, Kenya, Liberia, Malawi, Mali, Niger, Nigeria, Rwanda, São Tomé and
Principe, Senegal, Sierra Leone, South Africa, South Sudan, Tanzania, Togo,
Uganda, Zambia and Zimbabwe.
Ecobank is a full-service bank providing wholesale, retail,
investment and transaction banking services and products to governments,
financial institutions, multinationals, international organizations, medium,
small and micro businesses and individuals.
Job Title: Sales
Manager Youth Banking-1700000U
JOB PURPOSE
To establish a strong market awareness of the Ecobank Youth
banking proposition, and successfully drive the growth of the Youth banking
business.
JOB CONTEXT
This position is responsible for executing the Youth Banking
strategy to grow the customer base and create customer stickiness for the
long-term.
Generate sustainable revenues from the Youth customer
segment, with a specific focus on driving sales and service delivery through
low-cost delivery channels.
KEY RESPONSIBILITIES
Business and Financial performance
Drive a sustainable business capable of delivering
consistent double digit customer acquisition growth rate over the next 5 years
Identify and analyse business growth opportunities in the
local market and develop appropriate strategies for capturing the market
Manage the process around market sizing, competitive
analysis and sales approach to drive consistent growth of the Youth customer
segment
Grow the deposit base of the segment with a specific focus
on growing low-cost deposits
Achieve cost income ratio targets of the business
Conduct regular Business performance and profitability
reviews.
Customer Excellence
Establish and sustain a customer-centric business culture in
Youth Banking, leveraging on people and technology to ensure service excellence
in the delivery of Youth products and service
Develop appropriate “Youth-centric” products and services
that will consistently engage the Youth customer segment
Sustain a digital channel
utilization ratio of 3:1 with a specific focus on Cards, Mobile and Web
Ensure high customer satisfaction as measured and monitored
through Customer feedback surveys and
Net promoter score
Leadership and people management
Motivate and lead team to achieve consistent profitability
through a clear process of target setting.
Conduct regular people performance and productivity reviews
and build healthy talent pipeline.
Encourage and foster a congenial working environment to
enable your team to achieve excellence through teamwork and operational
efficiency.
Ensure an agile and
efficient workforce with right skills to meet strategic objectives
Process, control and operational performance
Promote high ethical and integrity standards, and establish
a culture within Youth Banking that establishes and demonstrates the importance
of controls
Ensure there is a strong internal control system in place
and monitor its adequacy and effectiveness
Strategic initiatives
Champion the delivery of sales and service to Youth Banking
customers through avant-garde cutting-edge technology
Lead strategic initiatives that will position Ecobank Youth
Banking as the financial services
provider of choice for the youth segment in the affiliate
Qualifications
JOB PROFILE
Experience &
Qualifications
At least 4 years in banking or Fintech organization
Sound business product development performance record
Good Understanding of operations, technology and customer services
as it enables the Youth banking business.
Bachelor’s/Master’s degree preferably in Business
Administration, Marketing or related field of study.
Skills, Capabilities & Personal attributes
Clear understanding of
the Youth Banking proposition
Highly proficient in product design with a focus on youthful
products
Good management skills.
Ability to establish direction and drive execution;
excellent at delivering and owning results
Strong social media marketing skills
An understanding of the Agency banking model
Strong interpersonal, influencing and communication skills
Strong customer service orientation
Technology savvy and very good global knowledge of
electronic banking products and
platforms.
How to Apply
Do you want this job? Then click here to apply
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