Microsoft is the worldwide leader in software, services,
devices and solutions, founded in 1975. As a leader in platform and
productivity for the mobile-first, cloud-first world, we believe in what people
make possible. Our mission is to empower every person and every organization on
the planet to achieve more. “I am because we are" - the popular African
proverb asserts. It also best describes our relationship with the continent of
Africa over the last 20 years. The Microsoft 4Afrika initiative has enabled us
to link our growth with approaches that accelerate growth for the continent in
three critical areas of development – world-class skills, access and
innovation. Each of these focuses on different aspects that will help empower
African youth, entrepreneurs, developers and business and civic
leaders to turn
great ideas into a reality that can help their community, their country, the
continent, and beyond. World-Class Skills is about Microsoft’s plans to develop
a self-sustaining, world-class education platform, both online and offline, to
help Africans develop skills for entrepreneurship and improved employability
and competitiveness
Job Title: IT
Technical Support Internship
Location: Lagos, Nigeria
Area of work:
Information technology, software development, data
Seniority: Intern
or trainee
Job Summary
The IT Technical Support track has four areas which are:
Azure Infrastructure, Big Data, CRM and Office 365.
Please specify which area you would like to be placed on
when you are shortlisted. Kindly find a short discription of each program
below:
1. Azure
Infrastructure
TheAzure Infrastructure Internship program aims to teach
foundational knowledge and skills to implement an organizational cloud
infrastructure consisting of virtual machines, virtual network infrastructures
and application services such as web sites and databases.
2. Big Data
Big data refers to managing voluminous data that can exist
in a variety of formats and locations, being collected and stored at great
velocity. These three terms, Volume Velocity and Variety, best describes the
world of Big Data. The Big Data Internship Program aims to teach how to perform
Big Data Engineering on Microsoft Cloud Services.
3. CRM
This internship focuses on the CRM components of Microsoft
Dynamics 365 Customer Engagement and Sales. It covers terms, concepts and many
of the components that make up the Microsoft Dynamics 365 system.
4. Office 365
The Office 365 Internship program aims to teach foundational
knowledge and skills on underlying cloud technologies as well as Office 365.
This program provides students with the knowledge and skills required to
evaluate, plan, deploy, and operate Microsoft Office 365 services, including
its identities, dependencies, requirements, and supporting technologies.
YOUR APPLICATION WILL
BE DISQUALIFIED IF YOU FAIL TO REVEAL OR DISCLOSE TRUTHFUL INFORMATION
World-Class Skills is about Microsoft's plans to develop a
self-sustaining, world-class education platform, both online and offline, to
help Africans develop skills for entrepreneurship and improved employability
and competitiveness. Microsoft, in partnership with the host organization,
offer you a unique opportunity to kick start your career.
The Interns4Afrika internship program will provide you with
a real-world work experience and new skills while working for a leading
technology organization on the African continent.
A Technical intern must have:
• Computer science/ IT Qualification
• Networking skills
• Graphic Design Skills
• Web Development Skills
• Previous experience in a variety of server & Desktop
based operating system
• The ability to assess and solve issues in a high-pressure
environment
• The ability to multitask without sacrificing attention to
details
• The ability to work effectively with other groups and
teams
• The ability to come up to speed on new project areas
• The passion for technology
Note
Do not apply if:
- You are not a Nigerian citizen
- You have not completed your degree
- You have not completed your National Service
- You are employed
Responsibilities
Main tasks and
duties:
• Keeping log of connectivity usage, Liaising with Network
Providers, Updating web contents
• Participating in Technical Readiness and Completing
Technical Readiness Assessment activities
• Providing technical support as assigned by Team Leads on
deployment Engagements
• Preparation of assigned Technical and Project
Documentation
• Attaining the MCSE (Microsoft Certified Solutions Expert)
certification at the minimum
• Provide technical support for the organization staff and
this includes website and device maintenance
• Help customers discover, buy, use, and love the solution
• Acquire an Office 365 expertise
• Perform functional analysis, timeline analysis, detail
trade studies
• Analyse and translate customer requirements into hardware
and software specifications
• Solve complex problems quickly and effectively
Job Requirements
Required education:
Bachelor's degree
Required relevant work experience: one month
Required skills:
Database query languages (SQL, others); Troubleshooting; Written communication;
Verbal communication; Customer support, CRM systems; C, C# or C++; Computer,
laptop maintenance and repair; Basic computer maintenance; Problem solving; IT
support
Required languages:
English (Spoken: fluent | Written: fluent)
How to Apply
Do you want this Job?
Then click here to apply