The International Institute of Tropical Agriculture (IITA)
is one of the world’s leading research partners in finding solutions for
hunger, malnutrition, and poverty. Its award-winning research-for-development
(R4D) approach addresses the development needs of tropical countries. IITA
works with partners to enhance crop quality and productivity, reduce producer
and consumer risks, and generate wealth from agriculture. IITA is a non-profit
organization founded in 1967 in Nigeria and governed by a Board of Trustees.
IITA works on the following crops: cowpea, soybean,
banana/plantain, yam, cassava, and maize. It is a member of CGIAR, a global agriculture research partnership for a food secure future. Please visit http://www.iita.org/ for more information on IITA.
banana/plantain, yam, cassava, and maize. It is a member of CGIAR, a global agriculture research partnership for a food secure future. Please visit http://www.iita.org/ for more information on IITA.
The International Institute of Tropical Agriculture (IITA) invites applications for the
internationally recruited position of Resident Manager, Hospitality and Travel Services.
Duty station: Ibadan, Nigeria
IITA operates an International House (I-House), with 108
well-appointed rooms, spacious dormitory
facilities, and a conference hall that is an ideal venue for
organizing workshops, retreats, team building
exercises, or a relaxing weekend with the family. The campus
also has leisure and recreational
facilities, and a community store which offers basic
household goods for campus residents.
The IITA Guest House at Ikeja, Lagos has thirteen rooms
while the Abuja Guest House has eight, both
furnished for staff and guests. Please visit
http://iitainternationalhouse.org/ for further information.
Position profile: The
position requires a dynamic and energetic individual who leads by example. A
manager who can balance the official needs of the Institutes
(workshops, conferences and visitors)
with those of the multi-cultural resident community (staff
with their families) and national staff while
marketing its service to fellow organizations to maintain a
zero budget.
Ideally with a strong food and beverage background, the
successful individual would be looking for a
challenge a little different than the mainstream hotel and
hospitality industry.
A demanding and challenging task that can be incredibly
rewarding for the right candidate.
There would be an initial period of training and integration
with the current manger prior to taking full
responsibility for the operation.
Responsibilities:
This position reports to the Deputy Director General-Corporate
Services. The tasks are as follows:
• Manage I-House, Ikeja Guest House, Abuja Guest House,
Sports centre, all to international
standards.
• Manage bookings and the use of the IITA Ibadan Conference
Centre.
• Oversee canteen operations for 1500 national staff.
• Oversee Travel Services.
• Continue to enhance revenue generation through effective
use of Hospitality and Travel Service facilities.
• Ensure effective cost recovery of all operations, and meet
the set zero budget targets.
• Provide continuous staff training and good customer care.
• Lead, recruit, develop and retain staff to deliver
services in the most efficient and effective manner.
• Plan and manage new acquisitions, maintenance and upgrade
of facilities of all IITA guest houses as required.
• Initiate energy saving methods.
• Ensure delivery of effective client focused services.
• Give professional support to leisure activities on the
Ibadan compound and organize social events to enhance the quality of social
life on IITA campus.
• Develop and market the hospitality operation of the new
environmental educational campsite.
• Carry out any other duties as may be assigned by
management.
Educational Qualifications
The candidate should have a post graduate college diploma or
degree in Hospitality, Hotel
Management or related field. Any related advanced degree
will be an added advantage.
.
Core Competencies:
• Minimum of 5 years proven experience in the hospitality business
• Understanding of all hotel management best practices and
relevant laws and guidelines.
• Knowledge of international travel regulations, customs and
currencies.
• Solid understanding of hospitality procedure and best
practices.
• Excellent analytical mind with strong business acumen.
• Ability to balance customer and business priorities.
• Knowledge of quality standards (e.g. ISO).
• Demonstrable aptitude in decision-making and
problem-solving.
• Reliable with ability to multi-task and work well under
pressure.
• Outstanding communication (oral and written) and good
negotiation skills.
• Excellent hands-on experience in customer service or sales
management skills.
• Good interpersonal, excellent leadership, people
management and organizational skills.
• Numeracy and logistical planning skills. Great attention
to details.
• Ability to work effectively in a multi-disciplinary and
cross-cultural environment.
• Work experience in the hospitality and travel business in
Africa is a plus.
• Working knowledge of MS Office and relevant software (e-g.
ERP); knowledge of hotel
management software (PMS) is an advantage.
• Fluency in English; knowledge of other languages is a
plus.
General information:
The contract will be for an initial period of three years with possibility of
renewal based on performance and availability of funding.
IITA offers internationally competitive
remuneration package paid in U.S. Dollars and housing
(depending on the family situation and
availability) on its Ibadan Campus.
This is a re-advertisement Head, Hospitality and Travel
Services. Previous applicants who have
submitted applications need not re-apply.
How to Apply
Applications must
include covering letter which should address how the candidate’s
background/experience relates to the specific duties of the
position applied for, curriculum vitae,
names and addresses of three professional referees (which
must include either the Head of the
applicant’s current or previous organization or applicant’s
direct Supervisor/Superior at his/her present or former place of work). The application should be
addressed to the Head, Human Resources Service. Please complete our online application form here.
Application Deadline
4th January 2018
Note: IITA is an
equal opportunity employer and particularly welcomes applications from women.
