Customer Support Specialist Vacancy At QuickCheck

QuickCheck (www.quickcheck.ng), is a Nigerian Fintech Startup that aims to provide banking services to the underserved. Built by people who work towards solving real world problems, we found out that a large portion of the Nigerian population have no access to proper banking services... We want to fill this gap!

Are you interested in joining a fast growing international startup, with a mission to serve the underserved, and work in a flexible environment full of growth opportunities?

Job Title: Customer Support Specialist

Location: Lagos

Job Type: Full Time 

Level: Mid Level

About the job

QuickCheck, currently enables Nigerians across the country access easily, Payday Loans without the need for any form of collateral . The key purpose for this job role is to maximize and ensure Customers’ satisfaction and retention.

Key responsibilities:

• Answering questions about products’ details, the company and issues with account for the customers.
• Assisting customers with technical issues experienced with website and escalate any issue(s) to appropriate unit.
• Receiving Inbound calls and resolving queries via mails, CRM and via all available platforms/channels.
• Making Outbound follow-up calls to sales leads and persuade potential customers to complete and submit their application
• Responsible for the overall management of all strategic and operational customer onboarding and relationship activities.
• Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.
• Take ownership of the management of the Telesales and marketing functions of the business.
• Drive increased revenue and profit to achieve the Company’s ambitious growth.
• Working to stringent targets, the job holder will be required to adopt a professional and knowledgeable approach to each new business call.

Your profile

• At least 1 - 2 years of working experience in a similar role with a startup, finance,  investment banking or private equity firm
• Proven track record of personal, academic and professional achievements
• Ability to work in an independent, structured and goal-oriented manner
• Ability to adapt to new challenges in a dynamic and fast-paced environment while multitasking is of utmost importance
• Ability to prioritize deliverables and meet demanding deadlines
• Fluency in English

Benefits and perks

• Exposure to cultures and ecosystems from over 70 countries
• Build your network in emerging markets of tech entrepreneurs and investors
• Join a young, passionate, hungry and growing team of entrepreneurs & facilitators
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 How to Apply

Interested persons should apply here

Good Luck!!!