Andela is developing a corps of high-quality technology
talent across the African continent that will drive the current and future
phases of tech-enabled growth around the world. With the fastest growing
population and highest youth population in the world, we believe Africa is one
of the greatest untapped markets for talent development.
Andela extends engineering teams with world-class software
developers. We recruit the most talented developers on the African continent,
shape them into technical leaders, and place them as full-time distributed team
members with companies that range from Microsoft and IBM to dozens of
high-growth startups. Backed by Chan Zuckerberg Initiative, GV (Google
Ventures) and Spark Capital, Andela is building the next generation of global
technology leaders. Passion, excellence,
entrepreneurial spirit, and rejecting the status quo are just a few of the things that Andela team members have in common.
entrepreneurial spirit, and rejecting the status quo are just a few of the things that Andela team members have in common.
We have a vision to train 100,000 world-class developers in
the next 10 years – and we want you to help make it happen
Job Title: Facilities Helpdesk Associate
Location: Lagos
About the Facilities
Helpdesk Associate Role
You will be part of a high-functioning team where your work
matters. You will make a difference and join our mission. As most startups, we operate at lightning
speed, and if you embrace it, you'll be challenged every day. This position
will report directly to the Facilities Coordinator.
The Facilities Helpdesk Associate will be the first point of
contact for the company and will provide administrative support across the
organization.
Work hours: 08:00am - 06:00pm.
Key Responsibilities
This is a desk-based job as the guest area needs to be
manned at all times. The specific responsibilities of the Facilities Helpdesk
Associate will include:
Receiving visitors at the front desk by greeting, welcoming
directing them appropriately.
Welcomes visitors/clients to Andela in person or on the
telephone as well as answering or referring inquiries
Control inventory relevant to the reception area and ensure
welcome area is clean and inviting at all times.
Answer, screen and forward any incoming phone calls while
providing basic information about Andela when needed.
Maintains and follows Andela security procedures for
visitors, monitoring logbook and issuing visitor badges.
Receive and sort daily mail/deliveries/couriers.
Be the first point of contact regarding all Facilities
Management (FM) day-to-day queries.
Manage the Facilities helpdesk, log and track all requests
to the department.
Responsible for communicating job requests to relevant
members of the Facilities team and following through until close out.
Responsible for sending out all Facilities department
communication to relevant stakeholders including surveys and reports.
Prepares reports by collecting, analyzing, and summarizing
data and trends.
Responsible for managing leases, assigning bed spaces to
Andelans and sending eviction notices to residences.
Respond to messages/complaints on the #ask-facilities
channel on slack.
Update appointments on Google calendars and schedule
meetings/appointments as requested.
Perform all job duties with the utmost attention to safety
and security measures which are outlined by Andela’s safety and security
manual, employee handbook and other company materials.
Provide administrative support to the Facilities team as
required.
Participate in incident/fire management/first aid duties.
Assist in the implementation of effective communication
processes within the FM team.
Qualifications &
Characteristics
As the ideal candidate for this role, you should:
- Must have good interpersonal skills and familiarity
- Must work effectively and collaborate with others
- Self-motivated and willingness to serve
- Good organizational and communication skills
- Have a University degree
- Have a good knowledge of Google Drive
- Be able to communicate clearly and present work product clearly
- Exude a professional appearance
- Attention to detail
- Solid communication skills both written and verbal
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to organize, multi task, prioritize and work under pressure
Benefits & Compensation
Full-time compensation
Full medical coverage
Lunch and snacks provided daily
Beautiful working environment
Opportunity to work with the brightest minds on the planet
Oh, and a chance to change the world!
Note
At Andela, we outcompete through diversity. We know that our
strengths lies in the multiplicity of talents, perspectives, backgrounds &
orientations resident in our community and we take pride in that. Andela is
committed to a work environment in which all individuals are treated with
respect and dignity. Each individual has the right to work in a professional
atmosphere that promotes equal employment opportunities and prohibits
discriminatory practices. Andela provides equal employment opportunities and
workplace to all employees and applicants without regard to factors including
but not limited to race, color, religion, gender, sexual orientation, gender
identity, national origin, age, disability, pregnancy (including
breastfeeding), genetic information, HIV/AIDS or any other medical status,
family or parental status, marital status, amnesty or status as a covered
veteran in accordance with applicable federal, state and local laws. This
commitment applies to all terms and conditions of employment, including but not
limited to hiring, placement, promotion, termination, layoff, recall, transfer,
leaves of absence, compensation and training. Our policies expressly prohibit
any form of harassment and/or discrimination as stated above.
Andela is home for all, come as you are.
How to Apply
Do you want to join Andela? Then click here to apply
