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Customer Network Support Engineer Vacancy At Ericsson

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.


Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.

Job Title: Customer Network Support Engineer

Location: Lagos


Req ID: 221550

Job Summary:


We are now looking for a Customer Network Support (CNS) Engineer that will deliver support services to our clients. You will be part of a CNS team and together you will identify business leads and promote Ericsson products and services to secure add on sales. This will require detailed customer networks knowledge and knowledge of the customer strategies.
As a CNS Engineer at Ericsson you will enable efficient service delivery of contracted customer support services by driving the Customer Support Request within our support organization. You will also take active part of the Emergency Handling support.

Responsibilities:


The Customer Network Support Engineer is responsible for

  • Customer request handling
  • Software update handling (SUH)
  • Developing and maintaining relationships
  • Identifying new business opportunities


Key Qualifications:


  • Education: Bachelor’s Degree
  • Min years of experience: - 5 Yrs
  • Domain experience: CS Core (UDC, MSC, HLR, MGW) &; PS Core (SGSN, GGSN, EPG)
  • Market insight
  • Financial acumen and skills
  • Ericsson portfolio knowledge preferred
  • Service Delivery process, models and strategy
  • Change and improvement management skills
  • Consultative selling skills
  • Negotiation and argumentation skills



Additional Requirements: - Candidate should be open for 24*7 work environment.




How to Apply

Interested persons should apply here

Good Luck!!!

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