Telecoms Billing Application Support Vacancy At Swift Networks Limited

Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002, since inception, Swift Networks has invested heavily in “next generation” networking technologies to build a multi-service network platform. Due to rapid expansion we are looking for a qualified candidate to fill the role of a Telecom Billing Application Support, as we maintain our status as the leading broadband connectivity services provider in Nigeria.

Uniquely, the work environment offers a first class condition with a very attractive remuneration package.

Job Title: Telecoms Billing Application Support

Qualification:

· University degree in Science or Engineering with a minimum of 2:1 honors from a reputable university.

· In depth knowledge of Microsoft SQL language and CRM an advantage.

· Demonstrate knowledge of telecommunications billing systems, terms, and auditing functions preferred. Relevant professional certifications will be an advantage.

· Excellent oral and written communications skills as well as analytical and problem solving skills.

· Ability to handle multiple priorities simultaneously with an emphasis on quality while meeting assigned deadlines.

Experience:

Minimum of two years post NYSC relevant work experience required.

Job Objective:

The Telecom Billing Application Support Specialist will be part of the IT team responsible for providing quality service via incident management, operations, and general business support as required.

Responsibilities:

· Develop an expertise of Information Technology and Telecommunication enterprise applications and business processes within the areas they support to assist user base with application and problem resolution.

· Make recommendations on provisioning methods and other operational efficiency that will aid in reducing expenses or increasing efficiency in the telecom billing and user support area. 

· Researches support requests to help customers overcome problems. Interface with vendors as well as various internal employees to quickly resolve issues.

· Proactively identify areas of improvements, drive projects, build relationships and successfully implement changes from standard administrative actions to full-scale deployments.

· Ability to flag and escalate potential issues in a timely manner to avoid missing target resolution timelines or project milestones.

· Define and document business or functional requirements for ongoing system changes and enhancement. Identify business opportunities, develop and drive solutions for the opportunities.

· Monitors site performance, investigates alerts, and escalates as appropriate. Participates in testing and scheduled releases as directed by other lead.

PLEASE NOTE:

**QUALIFIED AND INTERESTED CANDIDATES SHOULD PLEASE ATTACH THEIR UPDATED CV WHILE SENDING IN THEIR APPLICATIONS.

How to Apply

Interested persons should click here to apply

Good Luck!!!