Tink Labs is a series-C funded travel technology company
based in Hong Kong, with offices in London, Singapore, Paris, Milan, Dubai and
Berlin. We are the global leader in hospitality technology with services
available in 70+ cities around the world, covering 600,000+ hotel rooms and has
helped millions of global travelers stay connected.
Our flagship product handy is a revolutionary hospitality
IoT solution designed to uplift ancillary revenue, guest satisfaction and drive
better cost efficiencies for hoteliers. For travelers, handy is the world’s
first amenity that combines an in-room guest services platform to interact with
hotels and an enabler to the hassle-free travel experience.
Through a B2B2C distribution model, our mission is to build
the world’s largest tourism ecosystem that covers the entire travel journey:
pre-, during, and post-trip, targeting the US$ 1.5 trillion international
travel spend wallet through a combination of advertising, commerce, and more.
Job Title: Hospitality Account Manager
Job Summary
The Account Manager will work with the Tink Labs Account
Management team to help hotel partners unlock the full value of handy,
enhancing the handy guest experience to its fullest potential.
Key Activities
Launch Support
Account Managers are responsible for arranging training for
hotel partners and will monitor the progress of product installations to ensure
that they are successful. Good project management skills are required in order
to minimize disruption for hotels.
Ongoing Support
Account managers are responsible for managing the ongoing
support to hotels to confirm that they continue to make effective use of
products. They monitor support requests to identify any recurring issues and
may recommend changes to products. They hold regular review meetings with
hotels to discuss any issues or problems and provide reports to the other
members of the account team.
Product Development
By monitoring product performance and associated support
needs, account managers identify opportunities to upgrade or modify products so
that they meet guests’ needs more effectively. They provide feedback on product
performance to the development team and advise hotels on new products or
upgrades that may be suitable for their business.
Implementation of Role
Serve as the lead point of contact for all hotel account
management matters
Training new and existing hotel partners on how to best
utilize handy such that they are able to gain the full benefits of handy
Develop a trusted relationship with key accounts, hotel stakeholders
and executive sponsors
Responsible for keeping current hotels satisfied and
delivering exceptional service on a day-to-day basis
Provide ongoing support to hotels to confirm that they
continue to make effective use of products
Maintaining updated knowledge of company products and
services
Monitor and analyze online rate of devices and intervene
where necessary
Resolving complaints and preventing additional issues by
improving processes
Liaise between the hotels and internal teams
Communicates hotels needs and demands to the relative
internal department and follow through
Manage hotel inquiries by phone, e-mail and/or face-to-face
meetings
Prepare reports on account status
Knowledge and Skill Requirements
Highly effective verbal and written communication skills
Strong interpersonal skills to build client relationships
An engaging, enthusiastic and flexible team player
Problem-solver who is keen to follow through with the
problem until completely solved
Ability to effectively advise senior management
Fluency in English, with a second language preferred
Proficient in Excel, PowerPoint, and Word
Education and Experience
2+ years working in either consulting or hospitality,
account management/customer experience roles preferred.
Additional details
Occasional travel – with extent likely to vary depending by
region and need
How to Apply
Interested persons should click here to apply
Good Luck!!!
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