Job Title: Customer engineer
Location: Northern, Nigeria
Grade: 6
Position Summary & Key Areas Of Responsibility:
Position requirement is to be an expert that directs project
specific activities of team members and offers management assistance to the
organizational leader
Must be able to work with other CEs and CallCenter optimally
to achieve their individual and collective KPI set by the company.
Must be customer centric, technically inclined and must be a
fast learner.
Typically manages overall life cycle of one or more Knowledge
Solutions.
Must be able to work within the stipulated rules and
regulations of the company.
Supervise team member to provide the best service delivery
to our esteem customer.
Ensure he continuous meet Service level agreement the
company have with the customer.
Ensure reduction of failures/incidents, designing efficient
and cost effective service philosophies, optimizing use of assets to reduce
inventories and improve cash flows and performing proactive lifecycle
management on both product and service performance
Basic Qualifications:
Bachelor’s Degree or Higher National Diploma
CCNA certification is mandatory
4+ years of related engineering field experience
Understanding of current Incident Management processes and
systems
Strong analysis and good reporting skill.
Self-motivation, customer focused.
Strong written and oral communication skills
Customer service experience will be and added advantage.
EEO Statement
Integrated into our shared values is NCR's commitment to
diversity. NCR is committed to being a globally inclusive company where all
people are treated fairly, recognized for their individuality, promoted based
on performance and encouraged to strive to reach their full potential. We
believe in understanding and respecting differences among all people. This
concept encompasses but is not limited to human differences with regard to race,
ethnicity, religion, gender, culture and physical ability. Every individual at
NCR has an ongoing responsibility to respect and support a globally diverse
environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from
agencies on the NCR preferred supplier list.
Please do not forward resumes to our applicant tracking system, NCR
employees, or any NCR facility. NCR is not responsible for any fees or charges
associated with unsolicited resumes.
How to Apply
Interested persons should click here to apply
Good Luck
