shortage.
Job Title: Global Travel Director
Location: Lagos
About the Role:
Andela is hiring a Global Travel Director, who will build a
world class travel agency within Andela. We are looking for a seasoned professional who cares deeply about
both traveler experience and process improvement. Your customers are Andela’s
employees, currently ~1000 and growing each month. As part of our business
model, Andela’s software developers travel for at least two weeks a year to our
partners’ offices, predominately based in the United States. With five offices
on two continents, we also have other Andela employees traveling between
offices every week. Your team’s primary responsibility is to ensure customer
satisfaction and efficiency at every step of your customer’s journey, from visa
assistance and document preparation to flight selection to their experience at
their destination.
This position requires a motivated self-starter who is able
to wear multiple hats, carry initiatives from start to finish, and can work
effectively at all levels of the organization across the uniquely
cross-cultural Andela environment. You’re an expert in building and managing
complex operations and developing the processes necessary for scale. You also
have high emotional intelligence, and are able to craft programs that place an
extremely high priority on customer satisfaction.
Responsibilities
- Lead, coach, mentor and manage a distributed travel operations and guest relations team; design career paths for team members.
- Scope, plan and roll-out systems and tools that will help scale our travel program as Andela grows.
- Manage travel costs while improving travel quality.
- Develop strong partnerships with your primary stakeholders, including Country Directors and other key department heads across Andela’s offices.
- Drive projects that positively impact your team’s key performance indicators related to a travel service that is seamless, efficient and timely, leading to high traveler satisfaction.
- Own and optimize travel-related systems as Andela scales, including a travel management system, expense reporting, learning management system, etc.
- Deliver best-in-class travel experience for all customers.
Requirements
5-7+ years of post-undergraduate, full-time work experience.
Minimum of 2 years of relevant managerial experience.
Expert in managing travel operations in a complex
environment; you have led a travel agency, a travel department at a larger
company or specialized in concierge services in your career.
Experience scaling a program or team.
Experience managing and coordinating teams, ideally in a
distributed environment, to deliver on a tight schedule.
In the first 30 days you will:
- Meet your direct reports and key stakeholders
- Agree on a 90-day plan with your direct manager
- Understand your team’s current systems, metrics and workflow
- Get up to speed on existing initiatives and hiring plan
In the first 90 days you will:
- Refine your team’s KPIs and leading indicators, and have a communication plan in place to regularly share these metrics with your stakeholders
- Drive at least one initiative to improve travel efficiency, satisfaction or both
- Ensure your team has the necessary infrastructure and bandwidth to accommodate increased developer travel, as we continue to scale
- Assume all leadership responsibilities of the travel team, including ongoing projects, escalations and metrics
Broad KPIs
Traveler experience index (NPS scores etc.)
Travel cost optimisation targets (as agreed with CFO and
leadership team)
Travel service delivery TAT (etc. Global average time to
book flights from when request is confirmed)
Benefits & Compensation
Full-time compensation
Full medical coverage
Breakfast, lunch and snacks provided daily
Beautiful working environment
Opportunity to work with the brightest minds on the planet
Oh, and a chance to change the world!
We are an equal opportunity employer and value diversity at
our company. We do not discriminate on the basis of race, religion, colour,
national origin, gender, sexual orientation, age, marital status, veteran
status, or disability status.
How to Apply
Interested persons should click here to apply
Good Luck!!!
