for scaling up, namely; energy, agro-business, industrialization, integration and improving the quality of life for the people of Africa.
Position title:
Travel Services Assistant
Grade: GS7
Position N°:
50000345
Reference:
ADB/18/038
Closing date:
26/04/2018
Country: Côte
d’Ivoire
THE COMPLEX:
The Vice-Presidency, Human Resources and Corporate Services
(CHVP) Complex ensures the delivery of efficient, people-centered,
client-oriented, corporate services to ensure overall institutional
effectiveness in all aspects of the Bank’s corporate services. The complex
leads efforts to ensure the competitiveness of the Bank as the employer of
choice and is responsible for providing leadership in the formulation and
implementation of Bank’s strategies on people, IT, general services and
institutional procurements, language services, business continuity, and health
and safety strategies.
THE HIRING DEPARTMENT:
The primary roles of the General Services and Procurement
Department (CHGS) are to manage the Bank’s assets, oversee all corporate
procurement of goods, services, works and real estate, coordinate all staff
travel and transport of Bank’s goods and staff, catering services and other
logistics arrangements and the mail services and keep staff informed about
services offered. To this end the department formulates and applies rules for
procurement, storage, and maintenance of furniture, office equipment and
supply; design, prepare and implement programs for the construction or
acquisition and maintenance of buildings and premises; formulate and ensure the
proper and effective application of administration policies within the Bank in
such areas as communications, transport, travels, security, protection and
safety of the Bank’s staff and property; and perform related duties. The
department is responsible for managing the Bank’s fixed assets. The department
has 3 divisions supervised by the Director General Services and Procurement.
These divisions are: (i). Operations and Maintenance Division (CHGS.1); (ii).
Corporate Procurement Division (CHGS.2); and (iii). Support Services Division
(CHGS.3).
THE POSITION:
Reporting to the Principal Travel Office, within CHGS 3, the
Travel Services Assistant provides air
travel services to the Bank; receives and handles requests and authorizations
for official Bank travel and prepares air travel arrangements accordingly;
makes reservations and issues airline tickets as per Bank Travel Policy with a
goal of obtaining the best value for the Bank; liaises with internal customers
for itinerary needs and problem resolution.
Duties and responsibilities
Under the supervision of the Principal Travel Officer, the
incumbent’s role includes but not limited to:
1. Receive, sort, and
check all Bank authorised travels.
2. Communicate with
Bank authorised travellers to confirm itinerary details, e.g., routing
destinations, travel dates, financial considerations, and other air travel
related issues.
3. Request booking
arrangements from various travel agents or airlines with respective offers from
each.
4. Liaise with
external parties such as airlines regarding bookings and schedules.
5. Plan, describe,
arrange, explain and confirm itineraries to all Bank authorised travellers.
6. Provide authorised
travellers with a soft copy or a printed copy of the final air travel ticket.
7. Notify and keep
authorised travellers informed about all changes related to their itinerary and
their air travel arrangements.
8. Receive invoices
and compare them to the quoted prices.
9. Take necessary
steps to correct mistakes if any exist. Forward invoices to the Travel Officer
for necessary review and action.
10. Work with
authorised travellers, complexes, departments, and units to resolve issues that
may arise particularly related to itinerary changes and flight cancellations.
11. Perform other
related duties when necessary.
Selection Criteria
Including desirable skills, knowledge and experience
1. Hold a minimum of
a Bachelor degree in Business Administration, Public Administration and
Tourism.
- Professional training in travel management (IATA, etc.) will be an added advantage.
- At least 4 years of relevant and progressive experience in travel and tourism industry.
- Strong negotiating skills; knowledge of logistics and supply chain techniques and practices; knowledge of purchasing systems, advanced calculation and planning knowledge, inventory or asset and facilities management.
- Dynamic, efficient communicator, effective team-work player, result-driven, customer service oriented, analytical skills, and ability to work cross-functionally and under pressure.
- Competence in the use of standard software used in the Bank (Word, Excel, Access, and PowerPoint); knowledge of SAP and Amadeus is desirable.
- Ability to communicate and write effectively in French and/or English, with a good command of the other language.
THIS POSITION DOES NOT ATTRACT INTERNATIONAL TERMS AND CONDITIONS OF EMPLOYMENT. (INCUMBENTS OF THE POSITION WILL BE CONSIDERED AS LOCAL STAFF AND WILL NOT HAVE INTERNATIONAL STATUS).
Should you encounter technical difficulties in submitting
your application, please send an email with a precise description of the issue
and/or a screenshot showing the problem, to: HR direct hrdirect@afdb.org
How to Apply
Interested persons should click here to apply
Good Luck!!!
