Are you desirous of joining an organization that
offers you the opportunity to do your BEST WORK yet? Are you interested in
contributing to the growth of Health Care Service in Nigeria?
Our client, a fast growing Health Management
Organization(HMO) based in Lagos requires the services of qualified candidates
to fill various job positions.
Job Title: Brand Executive
Ref. Code: BRE 01
Location: Lagos
Mainland
Duties and Responsibilities
• Liaise with the business development team to implement
strategic company marketing plans
• Manage, supervise all relevant internal and external
communication platforms and avenues to growbrand & service awareness
• Contribute to reputational risk management of the brand
message and promise
• Keep abreast of the competitor landscape and provide
insights to business.
• Engage in periodic customer feedback surveys
Requirements
• BSc in Marketing, Fine arts, Graphics Design, Advertising
or related field.
• Professional qualifications in Marketing, Design and Brand
Management is an added advantage
• Minimum of three (3) years’ experience in advertising,
design, brand or product promotion and management.
Job Title: Chief Operations Officer
Ref. Code: COO 01
Location: Lagos
Mainland
Duties and Responsibilities
• Report to the Managing Director on the day-to-day running
of the HMO, the performance of various functional units within the organization
and identified business objectives of HMO as shall be communicated.
• Ensure that adequate systems and processes are maintained
to measure and monitor Company’s effectiveness, efficiency and quality of its
healthcare delivery.
• Design and set comprehensive goals for cost cutting and
efficient use of company resources
• Represent the company in strategic gathering in and out of
state.
• Perform other functions as shall be determined.
Requirements
• Minimum of 7 years in a Senior Management position in a
similar role
• Knowledge of innovative technological advancements in
managed health care.
• Possession of a master’s degree and/or Professional
qualification(s in a relevant field and /or degree in the medical field from a
reputable institution
• Experience in revenue management and understanding of
payment methodologies within managed care products
Job Title: Customer Service Representative
Ref. Code: CUS 01
Location: Lagos
Mainland
Duties and Responsibilities
• Serve as liaison between the business, its enrollees and
providers, handling all internal and external calls and correspondences within
the Business Office.
• Handle enrollee complaints, proffer appropriate solutions,
document interactions, escalate and follow up on issues not immediately
resolved.
• Handle billing concerns, complaints, verification,
inquiries, referrals and authorization requests from health care providers.
• Provide accurate, valid and timely information to
potential and existing enrollees on plans and payment options available.
• Professionally manage matters of confidential nature, and
handle all privacy guidelines pertaining to medical information within expected
standards
Requirements
• First degree in any discipline with minimum of second
class lower.
• 1-3 years’ experience in customer service delivery and
familiarity with CRM systems and practices
• Excellent communication, problem solving and interpersonal
skills , as well as good knowledge of Microsoft office tools
Job Title: Customer Service Team Lead
Ref. Code: CUS 03
Location: Lagos Mainland
Duties & Responsibilities
• Leads and supports the daily operations of a team remotely
and in the office, responsible for providing pleasant and professional customer
service experience to all external and internal customers.
• Monitors adherence of CSR team to Service Level Agreements
• Motivates, coaches, communicates clear expectations and
behaviors, and builds accountability of team members.
• Participates in the strategy sessions and implementation
of initiatives to drive business success.
Requirements
• Must possess minimum of any of first degree or its
equivalentin any discipline with at least 5years’ experience managing customer
service or contact center teams.
• Excellent technical, problem solving, analytic and
negotiation skills as well as interpersonal and outstanding customer service
skills
• Knowledgeable in health insurance will be an added
advantage.
• Excellent team supervision and management skills
Job Title: Chief Finance Officer
Ref. Code: FIO 02
Location: Lagos
Mainland
Duties and
Responsibilities
• Prepare budgets in accordance with the requirements of
varying business units and Ensure business compliance with statutory
regulations and legislation regarding financial activities.
• Allot funds for business projects, monitor expenditure
across projects and Conduct periodic financial assessments and generate reports
to aid management decisions.
• Interpret complex financial information analyses the
financial climate and market trends and develop financial plans and projections
for the company and Conduct analysis of financial risks and benefits on
business initiatives.
• Supervise finance officers, assistants and related
employees to aid the daily financial operations, including tracking financial
data, invoicing, payroll, etc
• Aid in the establishment and implementation of training
programs for the finance department.
Requirements
• MSc/MBA and/or relevant certification (e.g. ICAN, ACCA,
CFA/CPA
• 7+ years work experience in senior finance role with
experiences in budgeting and risk management, an In-depth understanding of cash
flow management, bank reconciliation and bookkeeping and Leadership abilities
Job Title: Administrative Secretary
Ref. Code: ADS 01
Location: Lagos Mainland
Duties and Responsibilities
• Schedule appointments and update event calendars, Book
travel arrangementsand Maintain contact lists.
• Edit company’s correspondence and ensure document accuracy
and Assist in the preparation of regularly scheduled reports.
• Order office supplies and research new deals and suppliers.
• Maintain databases and filing systems, whether electronic
or paper
• Liaise with executive and senior administrative assistants
to handle requests and queries from senior managers, other tasks as assignee
and Write and distribute email, correspondence memos, letters, faxes and form
Requirements
• BSc/HND degree in Administration or related field/ OND.
• 2-3 years experience in similar role knowledge of office
management systems and procedure and Excellent communication and interpersonal
skills
Job Title: Business
Development Officer
Ref. Code: BDO 01
Location: Lagos
Mainland
Duties and
Responsibilities
• Research, develop, plan and implement existing, build key
customer relationships, identify business opportunities, negotiate, close
business deals and maintain extensive knowledge of current market conditions.
• Contribute to business development team to increase sales,
Implement digital marketing initiatives to drive sales and business visibility
to achieve organizational goals.
• Perform business analysis based on industry reviews,
market trends and report to management for decision making purposes.
Requirements
• HND/Bachelor’s degree in Business Administration,
Marketing or related Fields.
• 3-4 years Experience in Marketing, Insurance or any other
relevant field.
• Professional Qualifications will and HMO Experience and
Knowledge of the National Health Insurance Scheme (NHIS) operations will be an
added advantage
Job Title: Care Management/ Cost Control Officer
Ref. Code: CCM 01
Location: Lagos
Mainland
Duties and Responsibilities
• Updates of health plan benefits, network providers
including inclusions and exclusions in contract terms.
• Monitor and evaluate quality within budget limits,
promoting the effective and efficient utilization of business resources and
provide reports on periodical evaluation of care management program.
• Monitor regulatory compliance functions related to care
management activities and Manages all investigations, medical and treatment
referrals, and Interpret relevant medical documents
• Manage relationship between enrollees, the business, and
healthcare providers and Responsible for maintaining appropriate care costs
audits.
Requirements
• Minimum of a BSc in Health Management, Public Health,
Health Science, Business Administration or related field.
• 3+ years of experience in managed care/HMO operations with
minimum of 3 years at a management level, Effective communication skill
required healthcare professionals and providers,Problem-solving and
decision-making skill. Professional Certifications as applicable.
Job Title: Head Of IT
Ref. Code: HIT 01
Location: Lagos
Mainland
Duties and
Responsibilities
• Oversee all technology operations (e.g. network security)
and evaluate them according to established goals.
• Manage the purchase and deployment of efficient and cost
effective technological equipment and software, Create standard operating procedures
related to best practice, ensure written protocols and guidelines are provided
for all end-users.
• Audit systems, assess their outcomes
• Manage documentation of user and system manuals, license
agreements, all documentation relating to modifications and upgrades.
• Ensure security of data, network access and backup
systems, manage the IT department, contribute to the hiring, evaluation, and
training process for IT staff.
Requirements
• MSc/MA in Programming, Computer Science, engineering or
any other Relevant IT Certifications.
• 6+ years’ management experience in an IT role and proven
experience working with EMR/EHR system and experience providing tailored IT
solutions and in managing IT budget.
• Excellent organizational and leadership skills.
Job Title: Head Of Marketing and Sales
Ref. Code: HMS 01
Location: Lagos
Mainland
Duties &
Responsibilities
•
Research,develop,plan,implementexisting,identifiedopportunitiesfor the company,
train and lead business development team to sales and achieve Organisational
goals.
• Define the strategic direction for the Business
Development function to align with the overall strategic goals of the company
and Implement digital marketing initiatives to drives sales and business
visibility.
• Develop long-term strategic goals to build key customer
relationships, identify business opportunities, negotiate, close business deals
and Perform business analysis based on industry reviews, market trends and
report to management for decision making purposes.
Requirements
• Minimum of a HND/Bachelor’s degree in Business
Administration, Marketing or related Fields.
• 5-6yrsExperienceinMarketing, Insurance or any other
relevant field, 3years of which must be in a managerial capacity. Strong
business acumen, Excellent sales and customer relationship skills, Good
communication/presentation skills (both oral and written), Creative, innovative
and able to think outside the box..
• HMO Knowledge of the National Health Insurance Scheme
(NHIS) operations and will also be an advantage.
Job Title: Human
Resources Manager
Ref. Code: HRM 01
Location: Lagos
Mainland
Duties and
Responsibilities
• Design, implement HR strategies and initiatives aligned
with the overall business strategy, maintain historical human resource record,
keeping past and current records.
• Maintain the work structure by updating job requirements,
job descriptions, maintains organization staff by facilitating recruitment,
interview, selection program, conducting, analyzing exit interview and
recommending changes.
• Prepare employees for assignments by establishing,
conducting orientation and placement.
• Manage payroll, pay budget, benefit programs, ensure
planning and monitoring of employee appraisal, training, coaching, hearing and
resolving employee grievances, counseling employees and supervisors.
• Ensure legal compliance throughout human resource
management.
Requirements
• Minimum of a Bachelor’s degree in Human Resources or
related fields. Professional Qualifications will also be an advantage
• Relevant experience of 2 years as HR manager or other HR
executive.
Job Title: IT Support Assistant
Ref. Code: ISA 01
Location: Lagos
Mainland
Duties and
Responsibilities
Monitor and maintain computer systems, networks, Installation,
configuration of hardware, software, operating systems and applications.
• Diagnose and resolve network, hardware or software issues.
• License agreements, all documentation relating to
modifications and upgrade.
• Ensure that IT standard operating procedures and
guidelines, in relation to best practice, are adhered to across the
organization, document and analyses IT logs to spot trends and underlying
issues.
• Assist in training sessions to educate users in handling,
learning systems and applications.
Requirements
• BSc/HND in Programming, Computer Science, engineering or
relevant field.
• 2+ years of relevant experience required.
• Network certification or Help Desk experience is also an
added advantage.
Job Title: Research Analyst
Ref. Code: REA 01
Location: Lagos
Mainland
Duties and
Responsibilities
• Amplify market research projects, gathers intelligence on
present industry, technology and consumer trends.
• Analyses various metrics and data sets within health care
industry and generate reports using various analytic/programming tools
required.
• Analyze and evaluate generate data reports identifying
trends, assumptions, and potential pitfalls.
• Implementation of plans like resource allocation plans,
monitoring guidelines, assessment, and project accountabilities
• Ensuring that planned activities are aligned with overall
business objectives and can be translated into financial value.
Requirements
• BSc in Computer Science, Healthcare, Economics, or other
related degree, MSc and applicable Certifications will be a plus.
• Relevant experience in research or analytic Field, Proven
skills in project management, research design, data management.
Job Title: Finance Officer
Ref. Code: FIO 01
Location: Lagos Mainland
Duties and
Responsibilities
• Ensure that financial transactions are updated and
properly recorded.
• Record and ensure account receivables and payables
activities are performed accurately and as scheduled.
• Aid in Preparation of monthly, quarterly and annual
financial reports, Process invoices, maintain accurate records for all daily
transactions and update internal systems with financial data.
• Identify, report, and resolve issues regarding accounting
discrepancies and other financial related concerns.
• Ensure data integrity in all financial reporting
Requirements
• BSc/HND degree in Finance, Accounting or Economics,
Professional qualification is considered a plus.
• Proven work experience as a Finance Officer or similar
role.
Job Title: Compliance
& Legal Manager
Ref. Code: CLM 01
Location: Lagos
Mainland
Duties and
Responsibilities
• Ensure that statutory and regulatory obligations are met
to avoid infractions, proactively audit processes, practices and documents on a
regular basis.
• Institute an effective, efficient and transparent system
of internal control and monitor
Compliance and recommendations.
• Manage accreditation and renewals of permits and other
operational licenses required for business transactions.
• Provide to employees a statement of policies, procedures,
standards and support in training them to ensure employees have adequate
awarenessand understanding of all control standards.
• Define and implement a process for ensuring that a
compliance culture is embedded
Across the organization.
Requirements
• LL.M, while Professional certifications (e.g. Certified
Compliance & Ethics Professional (CCEP)) will be an added advantage
• 4+ years of experience in a similar role, Knowledge of
healthcare operational, financial, quality assurance, procedures, standards and
regulations and Experience in risk management.
How to Apply
Send Current CV to: resumes@helenafrey.com, quoting relevant
JOB TITLE &REF CODE as email Subject.
Only Shortlisted candidates will be contacted
Application Deadline
September 20th, 2018.
Good Luck!!!
