Headquartered in the U.S., HUGO is a multinational outsourcing company that specializes in customer service, data-entry, and numerous other back-office support functions. It serves as a growth companion to its global clientele, lending resources to help them scale seamlessly.
We are recruiting to fill the position below:
Job Title: Data Entry Team Lead
Location: Ibadan, Oyo, Nigeria
Work Hours: Shifting Schedule
Dress Code: Smart Casual
Task Execution Responsibilities
- Manage workflow migration of each task/job/request from the client, and communicate progress succinctly, consistently + clearly to keep them abreast
- Audit outputs from team before submitting to client completed and approved work
- Serve as interface (communication) between
- Hugo Management and Client – expressing issues, concerns, feedback, updates and recommendations on their behalf.
- Independent thinking—the smarts and experience to competently assess the form, scope and duration of a range of inbound client tasks/jobs/requests
- Execute samples/examples of each inbound task/job/request, which will serve as the template reference-point for your team members to follow
- Thoughtfully carve-up, organize and delegate digestible chunks of each task/job/request to your team members, complete with clear and detailed instructions, targets, timelines and output/completion expectations
- Track progress (both proficiency and productivity) of team as they execute
Team Management Responsibilities:
- Assign, schedule, and manage team toward the timely achievement of data entry objectives, against the backdrop of strict targets and timelines
- Review performance related compensation actions, and enforce policies + procedures
- Strategically plan and forecast team growth, scheduling and workflow management plans to optimize your account.
- Maintain a record (reports) of ongoing and completed work and communicate frequently to the client
- Error-checking + auditing of inputted data (i.e., team’s work) before final submission
- Working as part of a team; improving under the guidance of a Supervisor
- Participate in the selection, recruitment, orientation, training, and coaching your team
- Communicate job expectations and performance to team members as a going concern
- Monitor both individual and team contributions, against role descriptions, performance benchmarks/targets and task-specific objectives as a going concern
- Conduct formal individual + team appraisals/reviews (monthly + quarterly) and author short summaries for employee improvement programs
- Monitor and manage team happiness, growth, development and job satisfaction
Qualifications/Requirements
- Computer literate, internet savvy, efficient searcher using Google + responsible enough to work with minimum supervision
- Strong written + spoken communication skills (full sentence construction, diction + grammar) are a must
- Must be amenable to work on a shifting schedule
- Must be willing to work in Ibadan, Oyo State
- Minimum 2.2 from a reputable University
- At least 3-5 years of data entry work experience (a must)
- At least 1 – 2 years of prior experience building/managing a team
- Touch typing, critical (at least 45 words-per-minute typing speed)
- Proficient with Microsoft Office Applications (specifically, Word + Excel)
Ideal candidate must be:
- Able to multi-task, prioritize + execute in a fast-paced, dynamic and often demanding environment (i.e. action and results oriented)
- An assertive communicator — proactively willing + ready to learn or instruct
- Love people; great at coaching and instructing teams of talented individuals
- Self-starting, intelligent and a quick learner
- A strong team player with a keen interest in mentoring and grooming team members
- An intense perfectionist with extreme attention to detail
- At home in a competitive environment, with stretch targets that team must achieve
- Thrives in collaborative, team-oriented environments with on/offsite team members
Top 3 Reasons Why Candidates Apply To Hugo:
- One of the best work and team environments in Nigeria, working alongside young, talented, and intellectually curious individuals
- Colorful + dynamic work culture that inspires growth and creativity; zero tolerance for work politics
- Fast paced, meritocratic and entrepreneurial environment. Learn new career + life skills, including hard, soft, technical and leadership skills
This job is for you if you are:
- Passionate about your professional development, and in creating a brighter future for yourself and family, amidst equally driven and talented colleagues
- Interested in an opportunity to work + lead from within a global company
- Interested in working in a healthy and vibrant work culture that will push you to be a peak performer
Application Deadline
8th November, 2018.
How to Apply
Interested and qualified candidates should send their CV’s to: careers@hugotech.co
Good Luck!!!
