Collections Officer at Renmoney

Renmoney is a fintech lending company operating on a Microfinance Banking license in Lagos, Nigeria. We provide convenient loans to individuals and small businesses via its website (www.renmoneyng.com), contact centre, agent network and branches across Lagos. Renmoney also offers market leading rates on Fixed Deposits and Savings accounts and is regulated by the CBN and insured by the NDIC.


Job Title: Collections Officer

Location: Lagos

Employment Type: Full Time

Main purpose of the Job

To safeguard the Bank’s interests by assisting the Collections department in the collection of all assigned overdue and delinquent accounts whilst adhering to the Bank’s core values, policies and procedures.

Key responsibilities

• Ensure Collections and call quality targets are met as per Collections Strategies
• Ensure that allocated productivity target/s are achieved regarding Number of Calls, Right Party Contacts
• Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
• Follow-up daily on progress of the PTP's and the respective statuses to optimise collections and Kept Promise amounts
• Ensure full understanding of product/s working on
• Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
• Adhere to / utilize the collections call script/s
• Ensure that the accounts are properly maintained at all times on the collections system
• Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Additional duties

• Assigning delinquent accounts for skip trace/field visits
• Cheque representation: Advice on the representation of returned cheques according to strategy
• Escalation of pertinent accounts to the Team lead or Manager where appropriate
• Key performance measures
• Accurate completion of all duties within set targets.
• Queries resolution and timely escalation of all problematic issues
• Internal and external Customer Service ratings.
• Self development.

Job Requirements

• Strong communication skills
• Understanding / working knowledge of a collections system is advantageous
• Excellent skills in Microsoft office
• Education and Experience
• HND or BSc in any relevant field
• 1 - 2 years Collections experience; 1 year and above call centre experience would be advantageous
• Working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.

How to Apply

Interested Applicants should apply at Renmoney

Good Luck!!!