Nitroswitch Limited was Established in 2015, we are a fast emerging provider of IT support, solutions and services to Nigeria and beyond, offering clients the most comprehensive range of services in our market niche. Differentiated by our relentless commitment to client satisfaction, our in-depth understanding of technology issues and our pursuit of optimal and cost-efficient solutions to support our clients in their quest to achieve results and sustainable competitive advantage.
Job Title: Application Development and Support Specialist
Location: Lagos
Employment Type: Full Time
plan and ensure alignment with the overall business strategy;
· Drive the implementation of the company’s policies, projects, strategic plans and service level agreement into specific deliverables for the development and support team;
· Supervise the strategic implementation of cybersecurity solutions for the company and
any other third party engaged;
· Manage the design, implementation and operations of all integrated applications from
within and outside the enterprise network;
· Leverage consumer and market challenges to develop relevant software and
applications on the platform;
· Supervise the maintenance of the company’s portfolio of services and application;
· Ensure all working software and application on the platform are at optimal
performance;
· Ensure that the service and application process are consistently upgraded and improved
for provision of better services to clients;
· Monitor the system and application performances and implement approved initiatives
for improved performance;
· Manage the activities of the help desk to ensure issues are promptly resolved issues in
line with agreed service levels;
· Ensure applications support responds to all logged queries and calls promptly;
· Develop and monitor an effective maintenance cycle on all applications both in-house
and 3rd party developed application;
· Ensure that all work programs and plans align with agreed procedures and guidelines.
· ensure regular updates of all applications are documented;
· Coordinate the change process for the application
· Maintain the application / service security profile.
· Compile reports on all operational activities and application performance
· Maintain global and local best practice as it relates to the application and service
activities.
· Perform any other duties as assigned by manager
Job Title: Application Development and Support Specialist
Location: Lagos
Employment Type: Full Time
Job Summary
Partner with the business in new application development and operational support;Responsibilities
Support in the execution of the company’s operations and application developmentplan and ensure alignment with the overall business strategy;
· Drive the implementation of the company’s policies, projects, strategic plans and service level agreement into specific deliverables for the development and support team;
· Supervise the strategic implementation of cybersecurity solutions for the company and
any other third party engaged;
· Manage the design, implementation and operations of all integrated applications from
within and outside the enterprise network;
· Leverage consumer and market challenges to develop relevant software and
applications on the platform;
· Supervise the maintenance of the company’s portfolio of services and application;
· Ensure all working software and application on the platform are at optimal
performance;
· Ensure that the service and application process are consistently upgraded and improved
for provision of better services to clients;
· Monitor the system and application performances and implement approved initiatives
for improved performance;
· Manage the activities of the help desk to ensure issues are promptly resolved issues in
line with agreed service levels;
· Ensure applications support responds to all logged queries and calls promptly;
· Develop and monitor an effective maintenance cycle on all applications both in-house
and 3rd party developed application;
· Ensure that all work programs and plans align with agreed procedures and guidelines.
· ensure regular updates of all applications are documented;
· Coordinate the change process for the application
· Maintain the application / service security profile.
· Compile reports on all operational activities and application performance
· Maintain global and local best practice as it relates to the application and service
activities.
· Perform any other duties as assigned by manager
Qualifications
- First degree or equivalent in a relevant discipline
- Postgraduate/ professional qualification in a related field will be an added advantage.
- Five (5) years work experience, with at least two (2) years in a managerial role.
- Extensive knowledge of Telcom, Database, WAP, WEB, USSD, IVR, Video, Voice, SMS, RCTP, ITILv3 Cybersecurity will be a good offer.
- Good knowledge of Java, python, JavaScript, perl and any computer programming language to analyse data, improve services and for DEVOP advantage
Functional Skills & Business Competencies
- Good ICT / software / unix based OS is an advantage.
- SMS, USSD, voice, video technology is an added advantage.
- Knowledge of server hardware infrastructure is an added advantage.
- Must be ready to automate processes, services and systemsIn-depth knowledge of international/ local corporate and commercial law as it relates to the various industries which the Group’s businesses operate,
- Excellent communication (written and oral) and interpersonal
- High sense of responsibility, accountability and dependability,
- Ability to manage multiple tasks simultaneously and efficiently,
- Ability to exercise good judgement
- Good analytical and problem-solving skills,
- Excellent organization skills
- Delivery on work targets;
- quality and timeliness of delivery
- Demonstration of trustworthiness: integrity, and excellence,
- Strong interpersonal relationships; customer-centric attitude,
- High sense of responsibility, accountability and dependability
How to Apply
Interested Applicants should apply online at Nitroswitch Limited.
Good Luck!!!
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