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Customer Service Manager at Polo Limited

Polo Limited is Nigeria's foremost luxury goods company retailing high-end brands of watch and jewelry. Polo Limited was Established in 1987, and it is driven by the mission to serve and with a passion for
excellent customer service, it has continued to redefine and refine retailing of luxury products in Nigeria. Our products
include brands like Chopard, Breguet, Franck Muller, Rolex, Cartier, Piaget Arnold and Son, Bovet, Roger Dubuis, Frederique Constant, Longines, Balmain and Montblanc timepieces, writing instruments, and leather goods. Our Rolex-installed after-sales center with our Swiss-trained watch-makers offers impeccable after-sales service.


Job Title: Customer Service Manager

Location: Lagos

Employment Type: Full Time

Job description

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities


  • Provide leadership and coaching to assure that all customer service employees succeed in meeting individual performance goals as well as career growth
  • Establish performance benchmarks and hold team to those goals
  • Resolve customer conflicts and handle escalation procedures
  • Oversee all post-sales services provided to clients to ensure customer satisfaction
  • Supervise the operations of after sales teams to ensure set targets are met


Qualifications


  • Bachelor's degree or equivalent experience
  • 8 years' of customer service
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)


How to Apply

Interested Applicants should apply online at Polo Limited.

Good Luck!!!


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