Technical Support Specialist at Videojet Technologies

 

Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. Our industry is pivotal in ensuring end users consume their food, beverage and pharmaceutical products safely. As the market share leader, we have operations in over 30 countries with 4,200 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $1.2 billion Product Identification Platform.

Our core values

We empower creativity and ground-breaking thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. To ensure we set our new associates up for success when they start, we have developed a robust onboarding plan to help you ramp up optimally. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately builds an advantage in the markets we serve. And we would love to have you join us!

Job Title: Technical Support Specialist

Job Location: Lagos Nigeria

Your challenge

After training and a tailored learning programme when you join, you will technically support our internal teams to achieve customer retention and growth objectives. You will support a range of Videojet coding and marking equipment including industrial small character inkjet, high resolution case printing, labeling systems and Thermal Inkjet and Laser solutions.

Your responsibilities at Videojet will include:

• Support the sales teams by defining and crafting winning solutions for our customers such as product configuration advice, matching product capabilities with customer needs.
• Support Field Service teams with application/technical issues, remote support and troubleshooting assistance.
• Through our standard work and processes work with customers to identify the right solutions.
• Receive and share technical training at channel partners/customer accounts to develop their technical skills for our technologies
  

Your experience/skills will include:

• Minimum of 3 years' customer service or technical customer support experience
• Experience in electro-mechanical troubleshooting, diagnosis and repair
• Able to travel up to 40% of time
  

We are looking for a professional who is:

• Motivated and Driven – to focus and direct their energy and efforts towards achieving success.
• Customer-Oriented - build dedication and trust through strong work ethics and customer-focused ethics.
• Excellent Communicator- strong English language skills (written and verbal). French would be desirable.
• Problem Solver- qualifies the problem and leads a process for the sustainable solution
• Phenomenal Teammate – relationship savvy people who intentionally make connections with both internal partners and external contacts
  

Our offer

Being part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals. You will work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself!

How to Apply

Interested applicants should apply here.