Head of Community, Sub- Saharan Africa- Nigeria

We’re Project Management Institute. You can call us PMI. We’re the world’s leading professional organization for project, program, and portfolio management. A lot of people know us from the PMP® certification, but we’re much more than that!

 

Job Title: Head of Community, Sub- Saharan Africa

Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference?

Make an impact. Join PMI.

How will you make a difference to PMI?

Head of Community is a Senior level professional responsible for leading the ongoing development and growth engagement strategies of the regional community, in support of the regional business plan and priorities set by the MD and in alignment with PMIs global community concepts and objectives.

Focus growth areas include: Chapters and volunteers, Social Impact, DE&I, Academia/GAC and Rising Leaders, PMI EF and Youth, as well as Membership as a concept.

What you’ll bring to the role:

• Use data, market, customer, and stakeholder insights to build an effective overall community strategy for the European region to drive organizational growth, impact, and stakeholder satisfaction/retention; in support of the regional business plan and priorities set by the MD and in alignment with PMIs global community concepts and objectives. Include definition of value metrics, resource and budget modelling, execution responsibilities, dependencies, risks etc. Apply segment-focused design. Leverage and protect the PMI brand, leverage the PMI flywheel.
• In alignment with global KPIs and targets for community, chapters, volunteers, membership, social impact, Academia/GAC and rising leaders, Youth and PMI EF develop detailed regional targets and KPIs that support the regional business objectives.
• Design, install, lead, and manage a regional community team to deliver against the regional community strategy and KPIs – oversee development of action plans that derived from regional strategy and KPIs for the regional community function. Tracks individual contributors and recognizes their accomplishments. Establishes incentives to drive desired behaviors.
• Establish, manage, and monitor related budgets and financials (including spending) and maintain reasonable budget limits.
• Responsible for regional Community objectives being achieved. On a monthly basis generate and report outcomes vs plans; report issues, risks and solutions in timely manner that impact achievement of targets.
• Manage community escalations.
• Partners across the regional team and global organization to ensure internal stakeholders across PMI recognize the strategic value of the regional community and are able to partner effectively. Work to remove roadblocks and streamline collaboration. Collaborates across the enterprise to define and build new community growth opportunities.
• Advocate customer needs/issues cross-departmentally and support internal operational teams in ensuring the smooth delivery of services to the community stakeholders.
• Contribute with regional expertise and knowledge to globally developed strategies, solutions, and processes for community stakeholders. Serve as a proactive internal champion for integrated communications and the identification and resolution of barriers and challenges that may limit PMI’s efforts to provide excellent customer experiences, expand or strengthen relationships, or overall speed of progress.
• Provide community related input to Region Managing Director for regional strategy design.
• Builds market position by understanding the current state of “community” concepts in the marketplace, leveraging strategy, CX, customer and data insights, and competitor information. Identifies innovative ideas and approaches by staying current with industry and related events, publications, and announcements.
• Speaking engagements in key market where relevant.
• Assure appropriate protection of proprietary and confidential data and information.

Role Qualifications:

• Bachelor’s degree or equivalent, advanced degree such as MBA preferred, CAE desirable
• 7-10 years progressively responsible management experience in a community environment involving multiple markets and channels, including stakeholder engagement.

What you can expect from us

We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..

Join us and you’ll get:

• an excellent total package, with compensation and benefits based upon your geographic location.

• skill development opportunities, to help you grow now and into the future.

• access to a global network, to enrich your professional experience.

• flexible options to help balance work time and your time

• award and bonus opportunities.
 
The salary offer will be based on several factors, including the candidate’s demonstrated skills, qualifications and relevant experience. 

 

How to Apply

Interested applicant should apply here