BUSINESS DEVELOPMENT OPERATION MANAGER at HelloMe

HelloMe Money is a product of HelloMe Limited, as a financial banking organization with the goal of offering Digital banking Services with international payments. Our goal is to create a financial product that works for our customer to manage their finances and get on top of spending with our innovative digital banking products that put clients in control over their financial opportunities. Our code of conduct revolves around four simple principles. We want to empower our customers by treating them fairly. Our team acts with integrity, care, and due diligence. At HelloMe, our customers are at the heart of everything we do. Our alternative banking services exist to address the everyday needs of our customers. We are here to transform customers' financial health services designed as an alternative to banking without borders.

 

JOB TITLE: BUSINESS DEVELOPMENT OPERATION MANAGER

EMPLOYMENT: FULL-TIME (ON-SITE)

LOCATION: LEKKI, LAGOS

INDUSTRY: FINTECH

 

ABOUT THE ROLE.

The HelloMe team is built of like-minded individuals on a mission to demystify digital banking services. We’re committed to hiring industry experts and those with a passion for customer-driven results. We are seeking a detail-oriented and experienced Business Development Operations Manager who is passionate about driving strategic growth and coordinating operational efficiency.

 

Successful applicants will ideally have to:

v Improve operational systems, processes, policies, and strategies that supports and aligns seamlessly with the broader business strategy of the mission of HelloMe Limited.

v Implement strategies to enhance efficiency in client acquisition.

v Collaborate with a cross-functional teams, ensuring alignment between business development, marketing and product teams.

v Oversee, manage and ensure operations budget including resource allocation and forecasting are carried on in an appropriate, cost-effective way.

v Identify quality control issues and offer ways to resolve them.

v Create budget for individual programmes and contribute to forecasting long-term plans.

v Motivate team members and increase the productivities of the team.

v Formulate strategic and operational objectives for different department.

v Work closely with engineering teams to deliver quick time-to-market and optimal resources.

v Drive initiatives within the management team and contribute to long-term operational excellence.

v Create and coordinate daily scrum meetings, planning, reviews, and retrospectives.

v Solve problems escalated from the team members.

v Overseeing IT incident/problem management, change management, business relationship management, and service monitoring to maintain operational excellence.

v Driving efficiency and mitigating operational risks to the barest minimum.

v Develop process improvement initiatives to achieve operational excellence.

v Analyzing business models, conducting risk assessments on operations, and putting contingencies in place.

v Ensure regulatory, compliance, and legal rules are followed.

v Stay updated with industry best practices, emerging technologies, and regulatory changes related to digital banking.

v Carrying out other operational duties when required.

 

Required Skills & Qualifications.

v M.Sc./B.Sc. degree in Business Administration, Business Management, Operation Management or equivalent preferred.

v Minimum of proven work experience of 5 years in Operation Management, preferably candidates from Fintech; digital banking payment provider or related industry.

v Proven track record of operation management and organizational effectiveness.

v Highly skilled at conflict management and business negotiation processes.

v Skilled at working effectively with cross-functional teams in a matrix organization.

v Excellent leadership ability and communication skills.

v Solid technical background with understanding and/or hands-on

experience in software development and web technologies.

v Very good knowledge and presentation skills using MS Excel, MS PowerPoint, and other relevant software (for the purpose of analyzing data and producing reports).

v The ideal candidate will have the ability to create and maintain an efficient system of operation to support the business needs.

v Experience in Mobile Money Operations will be an advantage.

 

Salary Range: Negotiable.

BENEFITS: Competitive salary package, Pension, HMO, Opportunity for professional growth and development, Collaborative and innovative work environment.

 

 

How to Apply

To apply, send your resume to career.nig@hellomemoney.com using the job title as the subject of the mail. Preferably candidates living in Lagos Island.