As a Customer Service Lead at Rage Media Group, you will oversee our customer service operations, providing exceptional leadership and developing a highly efficient customer service team. This role is perfect for a dynamic, customer-focused professional who thrives in a fast-paced, digital-first environment.
Job Title: Customer Service Lead
Company: Rage Media Group
Location: Abuja, Nigeria (Fully Onsite)
Key Responsibilities
How to Apply
Please send your resume and a cover letter outlining your suitability for the role to thehr@theragemediagroup.com. Make sure to include ‘Customer Service Lead’ in the subject line. Click here for more information.
- Manage and lead a team of customer service representatives and specialists.
- Develop and implement customer service policies and procedures.
- Ensure customer satisfaction and provide professional customer support.
- Maintain an orderly workflow according to priorities and set targets.
- Compile and analyze customer service reports to drive improvement.
- Bachelor’s degree in Business Administration, Communications, or a relevant field.
- At least 5 years of experience in customer service, with a minimum of 2 years in a leadership role.
- Proven track record of managing and directing a customer service team.
- Strong command of CRM software and MS Office suite.
- Exceptional leadership and decision-making skills.
- High emotional intelligence with a passion for service excellence.
- Ability to think analytically and strategically.
- Strong interpersonal skills with a knack for problem-solving.
- A well equipped work setup.
- Competitive salary and benefits.
- Opportunities for professional growth and development within the company.
How to Apply
Please send your resume and a cover letter outlining your suitability for the role to thehr@theragemediagroup.com. Make sure to include ‘Customer Service Lead’ in the subject line. Click here for more information.
