Aquantuo is a logistics company dedicated to simplifying global trade and supply chain management. Aquantuo operates across 8 African countries, including Ghana, Kenya, Nigeria, Uganda, Zambia, Tanzania, Rwanda and DRC. The company provides tailored shipping solutions, enabling businesses and individuals to transport goods seamlessly while ensuring efficiency, reliability, and real-time tracking.
Job Title: 3PL Operations Analyst
Location: Lagos / On Site
Responsibilities
- Create detailed status and monthly reports for management to provide insight into key performance indicators (KPIs).
- Identify bottlenecks or inefficiencies in the order fulfillment process.
- Work closely with the warehouse, transportation, and inventory teams to develop and maintain efficient workflows.
- Assist in inventory planning and stock control systems to optimize inventory levels and minimize stockouts or overstock situations.
- Monitor real-time inventory and ensure accurate and timely stock updates.
- Conduct regular audits to ensure that standard operating procedures (SOPs) are followed.
- Ensure compliance with industry regulations and company policies related to safety, health, and environmental practices.
- Develop and maintain expert product knowledge to answer all inquiries related to the product efficiently.
- Provide excellent customer service and professionally interact with customers both in person and over the phone.
- Respond promptly to customer inquiries and acknowledge and resolve customer complaints.
- Provide pricing and delivery information to customers.
- Communicate and coordinate with colleagues as necessary to ensure seamless operations and customer satisfaction.
- Ensure real-time status updates of client requests and prepare daily turnover reports for the upcoming shift and management on the status of daily tasks
- Arrange deliveries for riders and ensure timely coordination with logistics partners/riders.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Responsible for inputting data at the end of every working day to ensure records are up-to-date.
- Ensure daily checks of delivered orders correspond with sales made and that products brought at the end of the day tally with sales.
- Manage a high volume of inbound and outbound phone calls effectively.
- Send COD (Cash on delivery) to clients after a day's work.
- Update status and prepare monthly reports as necessary, providing insights into operational performance and trends.
- Use computers, various mobile devices, and Microsoft Office applications comfortably, including navigating web pages and apps.
- Be open to flexible work hours, including periodic early morning starts, late nights, and weekend work.
Qualifications
- Bachelor’s degree in operations management, Supply Chain, Business Administration, or related field.
- Proven experience (2-3 years) as an Operations Analyst or similar role in a fulfillment, logistics, or e-commerce environment.
- Strong analytical skills and proficiency in data analysis tools such as Excel, SQL, or specialized operations software.
- Familiarity with warehouse management systems (WMS) and enterprise resource planning (ERP) systems.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills, with the ability to work collaboratively across departments.
- Experience with fulfillment center technologies such as robotics, automated sorting systems, and real-time tracking.
- Knowledge of Lean Six Sigma or other process improvement methodologies.
- Experience in e-commerce or retail fulfillment is a plus.
How to Apply
Interested persons should send their CVs to careers@aquantuo.com
Application Deadline
16th September, 2024.
