GO54 (formerly Whogohost) is a leading domain and hosting company in Nigeria, with over 100,000 customers and a vision to empower people and businesses to create their online presence. Over the last 16 years, we have built our reputation as the go-to digital Infrastructure provider in Nigeria. We offer fast, reliable, and affordable domain registration and hosting services, as well as web design, security, and marketing solutions. We have a global network of servers and data centers, and we are constantly expanding to new markets across Africa
We prioritize customer satisfaction and are seeking a Billing Support Intern to contribute to our efforts in maintaining strong customer relationships.
Job Title: Billing Support Intern
HiringOrganization: GO54
Employment Type: Internship
Location: Lagos/ Hybrid
Role Overview:
As a Billing Support Intern, you will play a crucial role in assisting with customer billing inquiries and ensuring accurate and efficient billing processes. This internship provides a unique opportunity to gain hands-on experience in billing support, customer service, and satisfaction initiatives.
Key Responsibilities:
- Provide front-line billing support for level one escalation via telephone and email support to customers for their queries to provide a personalized help desk experience without scripts
- Troubleshoot a variety of billing related issues customers are having with their web hosting plans and services
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Meet performance standards set by the department
- Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.
- Create invoices, receipts through the CMS
- Send reminders to customers through call/email for renewal and pending payment
- Recommends improvements in products, services or billing procedures to management by collecting customer information and analyzing customer needs to prevent future problems.
Requirements:
- Passion for customer service and billing support.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in handling billing information.
- Ability to work in a fast-paced, dynamic environment.
- Eagerness to learn and adapt to new challenges.
Benefits:
- Hands-on experience in billing support and customer service.
- Exposure to the digital infrastructure industry.
- Opportunity to work with a leading domain and hosting company in Nigeria.
Duration:
- 6 Months Internship
Work mode: Hybrid (Work onsite once a month)
Compensation:
- ₦50,000 + Remote allowance
How to Apply
If you are passionate about billing support and domain hosting, and you want to be part of a fast-growing and innovative company, then we want to hear from you. Apply here now and let’s make the web a better place together!
