Stresert Services- Our client is a top travel and tour
organization mostly into umrah/hajj operations, tours (schools/groups), general
ticketing, airport protocol, and hotel reservations. They require the service
of a Business Manager who will be in charge of the overall Operations and the
general growth of the business.
Job Location:
Lagos Island.
Reports To:
MD/CEO
Responsibilities
include;
Operations:
• Overall management of the Agency
• Supervise the daily activities of the Company
• Design operational plan for the company
• Drive the company’s marketing policy
• Ensure high marketing standards
• Sign-on of new customers to the company.
• Drive growth of clientele base
• Understand the company’s market share objectives for each
customer and resolve strategies to increase wallet shares of the customer’s
businesses with us.
• Contribute towards ensuring company’s budget for
actualisation and realisation for the year.
• Management of existing clients: 100% customer retention
and improved turnaround/response time.
• Prompt resolution of customer issues and complaints.
• Develop strong and enduring personal relationship with
decision makers of existing clients and potential clients with the specific
purpose of identifying business opportunities, resolving issues and managing
crisis.
• Ensure actualization of business targets.
• Ensure high standard of customer experience always
• Develop strategies to achieve visibility for the Company
• Attending Agency’s meetings and appointments
• Generating enough income to defray all Agencies’ expenses.
• Recruiting the best hands for the Agency
• Prepares Weekly and Monthly Marketing Call Plan
• Monthly Operations & Marketing Report
Financial Tasks
• Follow up on debtors. Supervise the recovery unit and
pursue all the outstanding payments due to the Companies
• Prepare Annual budgets with the MD/CEO
• Implementation of the budgets.
• Keeping Agency’s records and accounting
• Monitor and ensure prompt invoicing of executed jobs
• Liaise with Bank account officers to ensure smooth
operations with the banks.
• Follow up on loan repayments to avoid default
Maintenance Tasks
• Facilities/ equipment management.
• Maintain data base.
Role Requirement
• Must be a graduate with background in social sciences (
BSc/HND/)
• Must have at least 5 – 7 years cognate experience in a
reputable travel and tour organization in the same capacity.
• Usage of relevant ticketing software’s e.g Amadeus, Sabre,
itravel etc
Salary & How to
Apply
• Salary is negotiable based on experience.
• Qualified candidates should forward CVs to
‘recruitment@stresertservices.com’ using ‘TABM’ as subject of mail before 20th
July, 2017. Experienced candidates will be invited for interviews.
