Our services, software and infrastructure support every
major telecom operator in the world. The transformation that this brings allows
people, business and society to fulfill their potential and create a more
sustainable future.
Job Title: Customer Network Support Engineer
Location: Lagos
Req ID: 221550
Job Summary:
We are now looking for a Customer Network Support (CNS)
Engineer that will deliver support services to our clients. You will be part of
a CNS team and together you will identify business leads and promote Ericsson
products and services to secure add on sales. This will require detailed
customer networks knowledge and knowledge of the customer strategies.
As a CNS Engineer at Ericsson you will enable efficient
service delivery of contracted customer support services by driving the
Customer Support Request within our support organization. You will also take
active part of the Emergency Handling support.
Responsibilities:
The Customer Network Support Engineer is responsible for
- Customer request handling
- Software update handling (SUH)
- Developing and maintaining relationships
- Identifying new business opportunities
Key Qualifications:
- Education: Bachelor’s Degree
- Min years of experience: - 5 Yrs
- Domain experience: CS Core (UDC, MSC, HLR, MGW) &; PS Core (SGSN, GGSN, EPG)
- Market insight
- Financial acumen and skills
- Ericsson portfolio knowledge preferred
- Service Delivery process, models and strategy
- Change and improvement management skills
- Consultative selling skills
- Negotiation and argumentation skills
Additional Requirements: - Candidate should be open for 24*7 work environment.
How to Apply
Interested persons should apply here
Good Luck!!!
