Job Title-Business Operations Executive
General Role
This person will provide support to the Business Manager and
will be responsible for a variety of tasks including contract management,
processes and procedures, documentation, reporting and related operational
tasks under the direction of the BM. Must have been exposed to project
management methodologies and governance processes. Very strong logical,
strategic and critical thinking and analytical skills needed in this role Key
Roles & Responsibilities
Duties and Responsibilities
Managing and monitoring customer accounts (renewals and
instalments)
Managing and monitoring customer records (vetting and
updates).
Follow-up of current and old customers to ensure continuity
and customer satisfaction.
Manage the effectiveness of Corporate Messenger Service
(CMS), its staff and clients.
Sourcing new customer care initiatives.
Prepare bi-monthly status reports for the BM.
Prepare monthly Key Performance Indicator Reports for the
MD.
Conducting, compiling and recording monthly customer
satisfaction surveys and initiating reasonable solutions to issues and
suggestions raised and success.
Maintaining the integrity of the company’s rules around
customer credit and debt collection.
Drafting welcome letters, contract termination letters and
general notices to customers.
Drafting general notices and letters to company staff and
company directors.
Drafting general notices and letters to company current and
“hot” clients.
Provide assistance to customers using the organisation’s
products or services.
Identifying customer needs beyond those initially expressed
and providing reasonable solutions for those needs
Support the BM in the management of day to day interaction
Conduct ad-hoc analysis upon request
Highlighting Senior Management of all Risks, Assumptions,
Issues and Dependencies.
Sourcing for suppliers and maintaining contact with them.
Requesting for quotations and proposals from suppliers as at
when due, accessing them and selecting the best.
Managing company service officers; ensuring the service
officers run the services consistently in line with company policies and
procedures.
Updating of policy and procedural documentation
Managing company processes for all domains by defining,
reviewing, engaging in the change control of the process, testing and implementing
the process.
Plan, Supervise and update leave/out of office spread sheet
Handling recruitment. Contact job websites (eg Pushcv,
Careers24)
Offer letter and Induction spreadsheet are in the HR folder
Handling HR related BSS
Accountabilities
1. Seamless execution of the organizations operations
2. Implemented policies and procedures for all employees,
clients and contractors
3. Day-to-day oversight of the company’s operations
4. Implementing cost reduction strategies for the
organization
Job Attributes
Must have very strong MS Office experience.
Must be a good communicator and have excellent writing
skills.
Ability to think analytically and creatively to identify
potential solutions to key issues.
Key Interfaces
All functional heads.
BM and MD.
Company Clients.
How to Apply
Interested persons should click here to apply.
Good Luck!!!
